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Sort codes starting 05 or 82
These include M Plus, Club M, M Account or Private current accounts. These will have been opened after 2 December 2019 or originally opened with Yorkshire or Clydesdale Bank.
Save time online
You can find answers to most questions online. It's also quick and easy to manage your account in our app.
- Chat online with our team
- Manage payments, standing orders and Direct Debits
- Deposit cheques up to £1,000
- Report and replace lost, stolen or damaged cards
- Change your contact details or password
- Request a PIN reminder
Check out our interactive how-to guides, which show you how to manage your account through our app.
Digital How-To GuidesCall us
Customer service
From outside UK
Monday to Saturday 7:00am to 9:00pm
Sunday 10:00am to 5:00pm
Lost or stolen debit cards
The quickest and easiest way to let us know your card is lost or stolen is on the Virgin Money Mobile Banking app. You can cancel your card straight away and order a new one in under 30 seconds.
On your Virgin Money Mobile Banking app
- Open your Virgin Money Mobile Banking app and login
- In the top right, tap My profile > Manage your cards and follow the on-screen instructions
(Opens in a new tab/window)
24 hours a day, 7 days a week
Private customers
Contact your private manager and they'll be happy to help.
Can't reach your private manager?
Speak to our team on 0800 1456 456.
We're here Monday to Saturday, 8:00am to 9:00pm, or 10:00am to 5:00pm on Sundays.
Sort codes starting 08
These include Essential or former Northern Rock current accounts. These will have been opened before 20 October 2019.
Got a quick question?
We've got most things covered, so save time and see if you can find answers online
Customer service
From outside UK
Monday to Friday 8:00am to 6:00pm
Saturday 8:00am to 3:00pm
Sunday 10:00am to 1:00pm
Lost or stolen debit cards
From outside UK
24 hours a day, 7 days a week
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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