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Visit My Virgin Money to check your balance, top up your card, download statements and much more. If you have a question you may find the answer on our 'Questions & answers' page.

If you still need to contact us, please choose from the following options:

 Call charges and information

We record calls for training and quality purposes.

For calls from a BT landline, the following maximum call charges apply:

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal


Please note: a Virgin Money Prepaid Mastercard costs £9.95 to buy and both tariffs are subject to fees and conditions.

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.