The Virgin Money Credit Card app

What are the system requirements for the app?

Our app plays happily with the latest devices from the manufacturers you know and love.

To get the best from it, make sure you’ve got the latest software on your phone. That’s at least iOS 11.0 for Apple iPhone or Android 5.0 Lollipop.

Can’t find us in the Apple App Store or Google Play Store? Make sure your software’s up to date – but if you still can’t see the app, your operating system might not be supported.

Here’s how to check your software:

iPhone – Settings > General > About > Version (iPhone). Or Settings > About phone > Software information.

Android (this bit might vary between Android phones) – Settings > About phone > Software information.

If our app doesn’t work with your operating software, not to worry – you can still manage your account through Online Service.

I can’t find my Virgin Money/ Virgin Atlantic Credit Card, can I still register for the app without it?

You'll need your Virgin Money or Virgin Atlantic Credit Card handy to register for the app. If you need a replacement card you can order one through Online Service.

Can I use the app on more than one device?

For security, you can only use it on one device. If you want to change the device it's installed on, there are just a couple of steps to do this. Download the app on your new device and tap 'Already using the app' on the front screen. You'll be asked to register again (don't worry, you can keep the same username, password and passcode). Make sure you have your credit card to hand to do this. The app will automatically be de-registered on your old device.

Can I use the app for more than one card?

You can only add one credit card to the app (even if you have a Virgin Money card and a Virgin Atlantic one), so register the one you use the most.

Can my additional cardholders use the app?

Only the primary cardholder can use the app, but additional cardholders can manage the account using Online Service.

What happens to the app if I've lost my phone or it's been stolen?

You can't access the app without a passcode, Face ID, Touch ID or Android Fingerprint (on compatible devices). As long as you don’t share your passcode or let anyone else have access to your phone (you may have other people’s fingerprints set up on your phone), your information should be safe in the app. If you're worried, contact our Helpdesk and we'll stop the app being accessed from the phone. If you think your credit card may have been used fraudulently, call our Customer Service Team straightaway.

How can I manage my account if the app is unavailable?

If you are experiencing a problem please contact our Helpdesk. You can reach them on 0800 328 3579 for Virgin Money customers and 0800 328 3578 for Virgin Atlantic customers. They’re here 8am-8pm Monday-Friday and 8.30am-5:00pm Saturday.

Calls are free from UK landlines and personal mobile phones. We may monitor and record calls for training and quality purposes, and to make sure we comply with regulations.

Is the app free to download and use?

Yes. We recommend using a Wi-Fi connection, and to check your service provider's internet usage charges, especially if you're abroad as they could be higher.

I have a Virgin Atlantic Credit Card. How do I see the Virgin Points that I've earned in the app?

Just tap the ‘More’ icon and then 'Flying Club'. If you've given us your Flying Club number, you'll be able to see the points you've earned with your credit card during your last statement period. If you can't see your points, it's usually because we don't have your Flying Club number. To update this in the app, go to the same screen (tap 'More' and then 'Flying Club') and enter your Flying Club number - it's a 10-digit number which starts with a 1. It may take a few days for this to update, so keep checking back. If there are any issues, we'll let you know. If you can't remember your Flying Club number, enter your details on virginatlantic.comOpens in a new window/tab  to get a reminder.

How do I get access to a Virgin Money Lounge?

Simply show the Lounge Pass on the app to a Lounge host (just tap the ‘More' icon then 'Lounges’ and ‘See Lounge Pass’). They’ll get you registered and show you around.

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