I'm blind or have a visual impairment

Support in Store

Let us know how we can best support you and feel free to book an appointment in advance.

You’re welcome to bring someone with you. And of course, assistance dogs are welcome.

Using cash machines

Most of our cash machines can be used with headphones. Once you've plugged in your headphones you'll be guided through each action. Including how to insert your card, enter your PIN and hear your balance.

There is a raised dot on the number 5 key to help you find your way around the keypad. You'll hear a tone each time you press a key.

You can use a filter on our Store finder to find which cash machines can be used with headphones. Select ‘Filters’ and then ‘Audio ATM’.

Making documents accessible

You can ask for letters and statements we send you to be:

• in Braille
• large print
• audio CDs
• on coloured paper

We can also provide you with a magnifier or a signature stamp.

Using a screen reader

Our website and apps are compatible with all major screen-reading software. If you have any problems, let us know.

Adjusting your device

If you need to adjust your device, like changing the size, font or colour of text, you can find guides on AbilityNet’s My Computer My Way website Link opens in a new window.