Cash ISA Exclusives questions and answers

To qualify for one of our exclusive ISAs, you need to have a Virgin Money current account. This includes:

• Any current accounts with Virgin Money that were opened on or after 4 December 2019.
• B Current Accounts that have been transferred to Virgin Money.
• Personal or private current accounts with Clydesdale Bank or Yorkshire Bank.

Virgin Money Current Accounts opened before 4 December 2019 or Essential Current Accounts don’t qualify.

If you don’t have a suitable account and want to open one, you can do so here.

To do this, you first need to open an account with us. At the end of your application, you’ll be asked to complete an online ISA Transfer Authority Form. Just complete this with the details of your existing ISA(s) and we’ll sort the transfer for you.

If you’ve already opened an account but weren’t ready complete your ISA transfer at the time, you can download a form here. Simply print it off and return it to us at The team at Virgin Money, Sunderland, SR43 4JB. You can also arrange the ISA transfer in Store or by giving us a call.

If you have a 1 Year Fixed Rate Cash ISA Exclusive:

If you’re transferring to our 1 Year Fixed Rate Cash ISA Exclusive, you should do this when opening the account. You have until 30 days from the date we stop selling this account to request the transfer.

This includes any reinvestment of a maturing fixed rate cash ISA. Please note, you won’t be able to add more money to your account during the fixed term. Your existing ISA provider must move the money directly into an ISA with us. If you choose to transfer money you’ve already paid into your ISA for the current tax year, you’ll need to move the full amount over. Check the Terms to find out more.

To transfer another Virgin Money ISA to your new exclusive ISA, just fill out the ISA Transfer Authority Form at the end of your application and select Virgin Money as your current provider.

If you’ve already opened your account, you can download a form here. Simply print it off and return it to us at The team at Virgin Money, Sunderland, SR43 4JB. You can also arrange the ISA transfer in Store or by giving us a call.

If you’re transferring to our 1 Year Fixed Rate Cash ISA Exclusive, you should do this when opening the account. You have until 30 days from the date we stop selling this account to request the transfer. This includes any reinvestment of a maturing fixed rate cash ISA. Please note, you won’t be able to add more money to your account during the fixed term. Check the Terms to find out more.

Absolutely. You can transfer up to eight ISAs to your exclusive ISA. Just use the online ISA Transfer Authority Form at the end of your account application.

If you’ve already opened your account, you’ll need to fill in one form for each ISA you want to transfer. The form can be found here.

Yes, we accept partial ISA transfers to our exclusive ISAs. Please note, you must transfer all money paid in within the current tax year.

If you’re transferring to our 1 Year Fixed Rate Cash ISA Exclusive, you should do this when opening the account. You have until 30 days from the date we stop selling this account to request the transfer. This includes any reinvestment of a maturing fixed rate cash ISA. Please note, you won’t be able to add more money to your account during the fixed term. Check the Terms to find out more.

If you have a 1 Year Fixed Rate Cash ISA Exclusive:

You can only pay into your 1 Year Fixed Rate Cash ISA Exclusive between opening the account and 30 days after we stop selling this account. You can pay cash in at some of our Stores and we’re always happy to accept cheques in Store. You can transfer your ISA with another provider to us, check the Terms to find out more. The total amount you pay in can’t exceed the maximum annual ISA allowance for that tax year. If it does, we’ll only return the amount over the maximum limit back to you.

If you have an Easy Access Cash ISA Exclusive:

You can pay into your account at any time – it’s quick and easy. You can pay cash in at some of our Stores and we’re always happy to accept cheques in Store. You can also pay in cheques using the app, where you can scan up to £500 per cheque.

You can also save on a regular basis or make one-off payments whenever you like. Check your Terms for more on how to do this. The total amount you pay in can’t exceed the maximum annual ISA allowance for that tax year. If it does, we’ll only return the amount over the maximum limit back to you.

If you want to have all your ISAs in one place, you can always transfer your ISA with another provider to us. There’s more on that below or you can check your Terms.

Unfortunately, you can’t pay Additional Permitted Subscriptions (APS) directly into our ISA Exclusives. For details of other accounts that accept APS, please check here.

You can transfer your APS from an account that accepts them to your ISA Exclusive. This can be done using our ISA Transfer Service.

If you have a 1 Year Fixed Rate Cash ISA Exclusive:

You can take some or all of your money out during the fixed term but you can’t put money back in. You’ll be charged 60 days’ interest on the amount taken out during the fixed term. If you’ve had this account for less than 60 days, some of this payment will come out of your initial deposit.

To withdraw money, please write to us at The team at Virgin Money, Sunderland, SR43 4JB or come and see us in Store. We’re currently updating our Store systems and soon you’ll be able to make a withdrawal, pay money in and request a transfer at all of our locations across the UK. To find out what services are available in your local Store, go to our Store finder.

Remember that any money you take out of your ISA will no longer benefit from the tax treatment an ISA receives. This ISA doesn’t have any flexible features, any money you take out will still count towards your annual ISA allowance for the tax year it was paid in.

If you have an Easy Access Cash ISA Exclusive:

You can take money out of your account whenever you like. The easiest way to do this is using online banking or our mobile app. You can also write to us at The team at Virgin Money, Sunderland, SR43 4JB or come and see us in Store. We’re currently updating our Store systems and soon you’ll be able to make a withdrawal, pay money in and request a transfer at all of our locations across the UK. To find out what services are available in your local Store, go to our Store finder.

This ISA has flexible features. This means you can take money out and put it back in without it counting towards your annual ISA allowance. Any money you put back in must be in the same tax year it was taken out so that it doesn’t count towards your annual ISA allowance.

Remember that any money you take out of your ISA will no longer benefit from the tax treatment an ISA receives.

We’d be sorry to see you go but if you want to transfer your ISA to another provider, they’ll ask you to complete an ISA Transfer Authority Form. They’ll then contact us to arrange the transfer.

You can visit us in Store and we’ll arrange this for you. We’re currently updating our Store systems and soon you’ll be able to make a withdrawal, pay money in and request a transfer at all of our locations across the UK. To find out what services are available in your local Store, go to our Store finder. Please check your Tariff to see what charges there may be.

These ISAs are available exclusively for customers who hold certain current accounts with us. This means that they have different login details to our other Virgin Money savings accounts.

By using the new details, you’ll be able to see the Virgin Money current account you opened on or after 4 December 2019 (or originally opened with Clydesdale / Yorkshire Bank) alongside these exclusive ISAs.

As we’re currently bringing together Yorkshire Bank, Clydesdale Bank and Virgin Money to create one bigger and brighter bank, we don’t have all our products on the same system just yet. This means you won’t be able to see other savings accounts you hold with Virgin Money alongside your exclusive ISA right now.

At the end of the fixed term, we’ll move you to an Easy Access Cash ISA Exclusive - subject to eligibility of course. We’ll write to you at least 14 days before the end of the fixed rate period to confirm this. Check the Terms to find out more.

If you’ve closed your Virgin Money Current Account during the fixed rate period, you’ll be transferred to a standard Cash ISA.

If you have a 1 Year Fixed Rate Cash ISA Exclusive:

Your rate is fixed for the term of the account and won’t change until maturity.

If you have an Easy Access Cash ISA Exclusive:

The rate on your account may go up or down. If the account rate changes, we’ll let you know. If we reduce your rate, we’ll give you at least two months’ notice before it kicks in.