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Mortgage Charter support for our customers

Worrying about your mortgage payments lately? We can now do even more to help.

See what support is available
Don’t risk losing your home – keep up those mortgage repayments

Looking for a new mortgage?

Choose the right mortgage for you

First time buyer Remortgage to us Moving home Buy-to-let

Manage your existing mortgage

Everything you need to manage your Virgin Money mortgage

Compare our mortgages

View our mortgages and find out how much your monthly payment could be

Find a mortgage

Greener Mortgages from Virgin Money

A brighter deal for you and the planet

If you’re buying an energy efficient new build home, you’ll get a lower rate and help the environment with our new Greener Mortgage range.

Find out more about our greener mortgage range
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Why choose a Virgin Money mortgage?

  • Mortgages available up to 95% LTV*

    Deals available with just a 5% deposit.
  • We really know our stuff

    9 in 10 customers** think we’re ‘very knowledgeable’ and felt that ‘information was clearly explained’.
  • Your own personal Mortgage and Protection Adviser

    Find your next mortgage with a dedicated expert.
  • Flexibility as standard

    You can make overpayments of up to 10% per year without an Early Repayment Charge and take payment holidays subject to our agreement.

Remember, we’ll always check that our mortgages are right for you before we make you an offer.

*On mortgages available up to 95% LTV, you should consider that if house prices were to fall, you could owe more than the market value of your home, known as negative equity. This could restrict your ability to move home, remortgage to another lender or the products available.

**These results are from a Virgin Money customer service survey carried out between November 2021 and January 2022.

Happier home buying for first timers

Our app will help you every step of the way.

Build your personal plan

Get help to create a personal plan that fits your circumstances and ambitions.

Meet your own digital coach

It expertly guides you through each step of the home buying maze.

Keep on track

It shows you exactly where you are on your journey and what you need to do next with a helpful checklist.

Knowledge is power

Dive into the detailed guides on everything you need to know.

Discover the app

Check you’re mortgage ready

Stepping up your search? Take five minutes to see how much we could lend you, without affecting your credit score.

Check now

It pays to be more green

Bag £250 cashback with our Green Rewards home improvement offer

Learn more

Fancy a chat?

For a helping hand or some friendly mortgage advice, here's how to get in touch

New customers

Got a quick question?

Chat live with one of our mortgage specialists.

Live Chat

Start your application

0345 605 0500

We're here Monday to Friday from 9am to 5pm, and Saturday from 9am to 1pm.


Existing mortgage customers

Got a quick question?

Chat live with one of our mortgage specialists.

Live Chat

Call us on

0345 602 8301

We're here Monday to Friday from 9am to 5pm, and Saturday from 9am to 1pm.


Call charges and information
NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

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