Support in branch
When you visit us, we’ll make sure you can get the support you need:
- You’re welcome to bring someone with you, and assistance dogs are always allowed.
- If you’d like extra time or a quieter space, ask a colleague.
- Chairs are available if you’d like to sit while being served.
- Step-free access and automatic doors at most branches (check our branch finder for details).
- Portable hearing loops available in all branches.
- If signing is difficult, we can provide a Chip and Signature card or a signature stamp.
- You can also use our Speak Easy cards. They’re simple word-and-picture cards that let you point to what you need.
Using cash machines
Most of our cash machines are installed at a height suitable for wheelchair users.
For extra support, you can:
- Plug in headphones to be guided through each step
- Use the raised dot on the number 5 key to find your way around the keypad
- Use our branch finder and filter by “Audio ATM” to see which machines support headphones
If you have any problems, our colleagues are there to help.
Using your device
If you find a keyboard or mouse difficult to use, most devices can be set up for voice control. Look in your settings for “voice recognition” or “dictation” options.
Parts of our website are still being updated to improve the voice recognition experience. Please let us know if you run into problems.