SignVideo Service

What's it all about

SignVideo is a video relay service that is accessed from this website to a remote sign language interpreter. The interpreter can relay your call to our telephone banking service, translating between British sign language (BSL) and English.

Calls can be made via a videophone, laptop, PC, smartphone or tablet.

By clicking on the 'Connect to SignVideo' button below you will access SignVideo’s contact centre, which is staffed by fully qualified and registered (NRCPD/SASLI ¹) BSL/English Interpreters. They are available on demand to enable access to our telephone banking service.

¹ NRCPD - National Registers of Communication Professionals with Deaf and Deafblind people

SASLI - Scottish Association of Sign Language Interpreters

Check your Operating system requirements

Before using SignVideo, please ensure your device meets these minimum operating system requirements:

iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
IE 9 - 11 (Internet Explorer) or Firefox for Windows, Safari for Mac
Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended)

Please Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.

How does it work?

Click on the ‘Connect to SignVideo’ button below to instantly engage an interpreter
When you are connected tell the interpreter you are calling Virgin Money
The SignVideo Interpreter may ask you if you wish to prepare anything before starting the call. E.g. is there any person or department you wish connect to?
You will then be connected and start the conversation in BSL

Ready to go?

Connect to SignVideo

Service is free from your own home or mobile devices.