Skip to main content

How to login

You can log in using the ‘Sign in’ at the top of the page.

You can either log in using your customer number (a 10-digit number starting with a 10 or 30) or username. If you have forgotten these you can use your personal details instead. If you get stuck you can give us a call on 0800 028 4836.

Help - I’m locked out

If you enter your password incorrectly 5 times, your account will be locked for 15 minutes and there is nothing you can do during this time. After 15 minutes you can attempt to enter your password again.

Forgotten your password?

Go to log in to your online account and select ‘I don’t know my password’, then you will be asked to verify your details. Once in, select ‘Manage login and security details’ from the ‘More’ menu. Or, you can reset your password here.

What you can do

Once you have logged on, you can:

  • Check your balance
  • View/print/download your statement
  • Send us a secure message
  • Update your email address
  • Change your password
  • Take money out - Easy Access Cash ISAs only
  • Pay money in - Easy Access Cash ISAs only

Paying money in

If you have a 1 Year Fixed Rate Cash ISA Exclusive

You can only pay into your 1 Year Fixed Rate Cash ISA Exclusive between opening the account and 30 days after we stop selling this account. You can pay cash in at some of our Stores and we're always happy to accept cheques in Store. You can transfer your ISA with another provider to us, check the Terms to find out more. The total amount you pay in can't exceed the maximum annual ISA allowance for that tax year. If it does, we'll only return the amount over the maximum limit back to you.

If you have an Easy Access Cash ISA Exclusive

You can pay into your account at any time - it's quick and easy. You can pay cash in at some of our Stores and we're always happy to accept cheques in Store. You can also pay in cheques using the app, where you can scan up to £500 per cheque.

You can also save on a regular basis or make one-off payments whenever you like. Check your Terms for more on how to do this. The total amount you pay in can't exceed the maximum annual ISA allowance for that tax year. If it does, we'll only return the amount over the maximum limit back to you.

If you want to have your ISAs in one place you can always transfer your ISA with another provider to us. For more information visit our ISA transfer service page or check your terms.

Taking money out

If you have a 1 Year Fixed Rate Cash ISA Exclusive

You can take some or all of your money out during the fixed term but you can’t put money back in. You’ll be charged 60 days’ interest on the amount taken out during the fixed term. If you’ve had this account for less than 60 days, some of this payment will come out of your initial deposit.

To withdraw money, please write to us at The team at Virgin Money, Sunderland, SR43 4JB or come and see us in Store. We’re currently updating our Store systems and soon you’ll be able to make a withdrawal, pay money in and request a transfer at all of our locations across the UK. To find out what services are available in your local Store, go to our Store finder.

Remember that any money you take out of your ISA will no longer benefit from the tax treatment an ISA receives. This ISA doesn’t have any flexible features, any money you take out will still count towards your annual ISA allowance for the tax year it was paid in.

If you have an Easy Access Cash ISA Exclusive

You can take money out of your account whenever you like. The easiest way to do this is using online banking or our mobile app. You can also write to us at The team at Virgin Money, Sunderland, SR43 4JB or come and see us in Store. We’re currently updating our Store systems and soon you’ll be able to make a withdrawal, pay money in and request a transfer at all of our locations across the UK. To find out what services are available in your local Store, go to our Store finder.

This ISA has flexible features. This means you can take money out and put it back in without it counting towards your annual ISA allowance. Any money you put back in must be in the same tax year it was taken out so that it doesn’t count towards your annual ISA allowance.

Remember that any money you take out of your ISA will no longer benefit from the tax treatment an ISA receives.

Interest

If you have a 1 Year Fixed Rate Cash ISA Exclusive

Interest is calculated daily on your balance and paid to your account on the last working day of the month your ISA fixed term ends. Or when you close your account, if that’s earlier.

Your interest rate is fixed during the term of your product and we will write to you 14 days before this fixed rate comes to an end.

If you have an Easy Access Cash ISA Exclusive

Interest is calculated on a daily basis and paid to the account on the last working day in December each year. Or when you close your account, if that’s earlier.

Because this is a variable rate account your interest rate can go up or down. If your interest rate goes up we don’t have to give you notice but we’ll put notices in our Stores and on our website. If your interest rate goes down we’ll let you know about the change at least two months before it happens.

Technical help

Frozen screen? System saying you are already logged in? Contact our technical help team on 0800 121 7365 if you are stuck.