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Key dates

November 2025

We wrote to Virgin Money customers to explain what the transfer to Nationwide means for them.

9 February 2026

This was the date we asked you to get in touch by if you’d like to object to the transfer directly to us.

23 February 2026

This was the date of the Court hearing to decide if the transfer could go ahead. Now that the Court hearing has passed, you can no longer object to the transfer.

February 2026

  • We’ll get in touch with customers whose combined deposits with Virgin Money and Nationwide are going to be over the FSCS limit after the transfer. We’ll explain what options they have.
  • We’ll contact Virgin Money ISA customers to confirm that their ISA Manager will change to Nationwide after the transfer.

24 February 2026 to 1 June 2026

Customers can withdraw money during this period, without notice or charges, if their combined deposits with Virgin Money and Nationwide will be over the FSCS limit after the transfer.

2 April 2026*

The transfer of Virgin Money’s business to Nationwide is expected to happen on this date.

Documents

Customer Templates

Questions and answers

Select from one of the options below so we can take you to the right questions.

Questions about the transfer

Personal customers

Current account customer

Credit card customer

Mortgage customer

Personal loan customer

Savings customer

Business and charity customers

Business and charity customers

Counterparties

Suppliers

Workplace landlords, charity partners and conveyancers

Mortgage intermediaries

Treasury counterparties

How to contact us?

If you have any questions about the transfer, you can contact our dedicated team:

By phone

0800 066 5008

From outside UK

+44 141 880 2050

Monday to Friday 8am to 6pm, Saturday 9am to 3pm

By email

nationwide-transfer@virginmoney.com

Information sent by email may not be secure, so we'd suggest you don't send any details of a personal or sensitive nature by email.

By post

Nationwide Transfer
The Team at Virgin Money
Sunderland
SR43 4JB

In branch

Find a branch near you

Staying safe and avoiding fraud

Fraudsters often take advantage of times of change to try and persuade people to transfer money or share personal or financial information.

Your sort code and account number aren't changing. Virgin Money or Nationwide will never ask you to move your money to another account or to change any Direct Debit or standing orders. We'll also never ask you for security details over the phone, by email or by text, so if someone does - please don't share this information with them.

Please be extra vigilant if you're contacted by phone, email or text from someone claiming to be from Virgin Money or Nationwide, asking you to take action.

If you're worried that you might have been targeted, call us straight away - ideally from another phone if possible. Report suspected fraud.

We'll do everything we can to help. You can keep up to date with the latest fraud and scams impacting customers - and learn how to stay safe - by visiting our fraud awareness section.

*These dates are subject to change and will be updated accordingly if required.