Digital tools and support
Helping you feel connected, confident and in control
Why digital access matters
Being online is now essential for managing money, accessing support and staying in touch. But, not everyone has the tools or confidence to do it. That's where we come in.
We're working with Good Things Foundation to get you the tools, access and support you need.
Did you know?*
3.7 million
households fall below the UK's Minimum Digital Living Standard.
1.6 million
adults don't have a smartphone, laptop or tablet.
1.9 million
UK households struggle to afford their mobile phone contract.
*Source data from Good Things Foundation
Support to get online and stay connected
You don't have to figure this out on your own. Whether you're new to digital banking or struggling to afford data, we're here with practical support that fits around you.
Choose what works best for you - online, in person or over the phone.
Start learning for free
Learn digital skills with Learn My Way.
Explore our digital banking guides
Step-by-step guides to using our app and online banking.
Get started with our app
Check your balance, make payments and manage your money anytime.
Contact us
Friendly support in branch or over the phone.
Need help with digital tools, data or a device?
We're part of the National Databank, powered by Good Things Foundation. It's like a foodbank but for mobile data.
Here's what we can offer:
- A free SIM with 25GB of data for 12 months
- Help to keep you safe online
- Referrals to support if you're not near one of our branches
We set up the new SIM, charged his device, and made sure everything was working.
He was thrilled as this will make a massive difference, not only in speaking with friends and family but also attending hospital appointments via Zoom.
Dawn, Virgin Money colleague
Need a different kind of support?
We know life doesn't always fit into neat boxes.
If you need support beyond digital tools, we'll work with you to find what fits.
For example, we can help if you:
- Are a carer or managing someone else's finances
- Are going through illness or bereavement
- Have a disability or accessibility need
