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Contact details

Clydesdale Bank PLC (trading as Virgin Money) is covered by the Financial Ombudsman Service. This service is available to settle certain complaints you make if the complaint cannot be settled through our own Internal Complaints procedure PDF opens in a new window Link opens in a new window (PDF, 164KB). The contact details for the Financial Ombudsman Service are:


Phone numberCall charges and information
0800 023 4567Free for people phoning from a fixed line (for example, a landline at home).
0300 123 9123Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.


Address detailsThe Financial Ombudsman Service (FOS),
Exchange Tower,
E14 9SR

Web Link opens in a new window 

FOS provide an online complaint form which can be accessed here: Link opens in a new window

Online dispute resolution

The European Commission provides an online dispute resolution (ODR) platform which allows customers who purchased a product or service online to submit their complaint through a central site. The purpose of the site is to ensure those complaints are passed to the appropriate independent dispute resolution service.

If you feel that we haven’t been able to resolve your concerns, the appropriate service relating to Virgin Money is the Financial Ombudsman Service. You can either contact them directly using the details above or you can access the ODR platform here: Link opens in a new window

You will need the following information about us to use the ODR platform:

Our nameVirgin Money
Our website
Our geographic addressUnited Kingdom