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How do I sign in to the new Online Service?

Investments and Pensions Online Service is separate from other types of Virgin Money accounts you might have, with different sign in details.

If you know the sign in details you used before 8 January 2024, head to the sign in page. Enter your previous sign in ID in Username and your PIN in password.

You'll need to confirm a couple of new details, so that we know it's you. If your account is locked or you need any help, give us a call on 03455 28 88 88 or start a webchat from the sign in page.

If you've forgotten your sign in details, or to register for Online Service if you haven't used it before, follow the online instructions Link opens in a new window and we'll post you a PIN to get set up. This takes a couple of days.