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How do I link a new mobile device to my account?
You'll only be able to link one device to your account. It's a one in, one out system. But don't worry, it's quick and simple to link a new device.
Removing your old device
- Sign in to Online Service using your username and password
- Scroll to the option 'Recently changed your device?'
- Follow the on-screen instructions to remove your old phone or tablet
- You'll need to sign into the app with your Username and Password, and we'll send a secure code to your registered phone number. From there your new device will be linked.
If you don't have access to your registered email address or phone number then you'll need to give us a call on 0345 528 88 88 to get you back up and running.