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How do I cancel my monthly payment?

Go to your homepage in Online Service, select ‘View your account’ and then go to ‘Manage monthly payments’. From here, you can cancel your monthly payment by following the on-screen instructions.

If you cancel your Direct Debit within 3 working days of the collection date, the cancellation will happen after your next payment is collected.

If you opened your account before 1 January 2023

You can also cancel your monthly payments by calling or writing to us.