Welcome to your new service
Copies of the supporting information we posted to customers in January 2024. You can also find a copy in your online document store
The whole story
Here's the important info we sent you before making the changes
Your latest account and fund documents
For all your current important documents (such as fund information and terms), visit here
Questions and answers
If you know the sign in details you used before 8 January 2024 then head to the sign in page. Input your previous sign in ID in Username and your PIN in password.
You'll need to confirm a couple of new details, so that we know it is you. It'll take just a couple of minutes. If your account is locked or you need any help just give us a call on 03455 28 88 88 or start a webchat from the sign in page.
If you've forgotten your sign in details, or to register for online service if you haven't used it before follow the online instructions Link opens in a new window and we'll post you a PIN to get set up. This takes a couple of days - we do it this way to keep you safe.
If your previous sign in details aren't recognised - your details are case sensitive, so please check the case you used when you originally set them up. If you're still having problems please request a PIN Link opens in a new window to register - you'll need your account number starting VIR number from an old statement.
If you don’t know your previous sign in details - please request a PIN Link opens in a new window to register - you'll need your account number starting VIR from an old statement.
If you requested a registration PIN but it hasn’t arrived - We'll send your registration PIN as soon as we can, to the address we hold on your account. If you've changed address please call us on 03455 28 88 88 to update your details. Your PIN may take up to 5 working days to arrive. If it hasn't arrived after this time you can request a replacement PIN Link opens in a new window.
If the PIN you received in the post doesn’t work - Your PIN will expire 14 days after issue. If you haven't used it within this time please request a replacement PIN Link opens in a new window.
If you don’t know your VIR account number - You'll find your VIR account number on any letters or statements that we sent to you before the end of 2023.
Yes. With our new service we’ll send information securely to your account and put it in the post too. To turn off paper just sign into Online Service and choose Go paperless from your homepage or Profile.