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How do I sign in to the new online service?

If you know the sign in details you used before 8 January 2024, head to the sign in page. Enter your previous sign in ID in Username and your PIN in password.

You'll need to confirm a couple of new details, so that we know it's you. If your account is locked or you need any help, give us a call on 03455 28 88 88 or start a webchat from the sign in page.

If you've forgotten your sign in details, or to register for Online Service if you haven't used it before, follow the online instructions and we'll post you a PIN to get set up. This takes a couple of days.