Back

Can I change the mobile device linked to my account?

Yes, you can. First, you'll need to remove your old device.

Removing a device from your account:

• Sign in to Online Service with your username and password
• Scroll to the option 'Recently changed your device?'
• Follow the on-screen instructions to remove your old device. You'll need to download our app on your new device and link it to your account using a secure code. We'll send this to your registered email address.

If you don't have access to your registered email address or phone number then you'll need to give us a call on 0345 528 88 88 to get you back up and running.