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When will my new or updated Direct Debit be collected?

When you set up a monthly payment you can choose the day of the month you'd like the payment to be collected.

We can collect payments on any date between the 1st and 28th of each month. If your preferred date falls on a non-working day, we’ll collect it on the next working day.

It takes 8 working days to set up a new Direct Debit, and 3 working days to change an existing one. If we miss your chosen date in the first month, don't worry - your first payment will go out the following month.