Identity fraud happens when someone uses your personal information - such as your name, address, date of birth or financial details - without your permission. They may use this to open accounts, apply for credit or make purchases in your name.
What are the red flags?
- Letters or bills for accounts you didn’t open
- Being refused credit when you have a good credit history
- Missing post, especially financial documents
- Alerts about activity you don’t recognise
- Emails or calls about accounts or debts that aren’t yours
How to protect yourself
- Shred or securely dispose of documents containing personal information
- Keep personal information private - avoid oversharing on social media
- Use strong, unique passwords for your online accounts
- Make sure your device and apps have the latest security updates
- Be cautious of emails, texts or calls asking for personal details
- Avoid using public Wi-Fi for sensitive activity such as banking
If you think your identity has been misused
Contact us straight away so we can help secure your account and guide you through next steps.
Report identity fraud
