Card fraud happens when someone uses your debit or credit card details without your permission. It can happen if your card is stolen, copied, or if your details are taken through a phishing message, data breach or online scam.
What are the red flags?
- Transactions on your account that you don’t recognise
- Emails, texts or calls asking you to “verify” your card or click a link
- Websites you don’t recognise asking for card details
How to protect yourself
You’re the best defence. Here’s how to stay secure:
- Report a lost or stolen card straight away so we can block it
- Turn on payment and transaction alerts in the Virgin Money app
- Check your statements regularly for anything unusual
- Never share your PIN with anyone
- Only enter card details on secure websites (look for https and the padlock symbol)
- Avoid entering card details on websites you don’t recognise
- Use strong, unique passwords for your online accounts
- Be cautious of unexpected messages asking you to confirm payment details
If you think it’s card fraud
We’ll help you secure your account and investigate straight away.
Report card fraud
