Skip to main content

Why do I need to do this?

As part of your Virgin Money current account application, to prevent fraud, we need some more information to confirm your identity. It takes just a few minutes to send us the things we’ll need, and it’s completely safe and secure thanks to our trusted ID verification partner Mitek.

When the verification checks are all done, your identity verification information will be passed to us and your data will be deleted from Mitek.

Mitek are global digital customer ID verification experts. They use an encrypted connection to quickly and safely verify people by checking documents for authenticity and matching them to live selfies. It speeds up the application process by avoiding the need to send documents to us in the post.

What you need to do:

1.

Dig out your documents

Proof of name

This should be something official with your photo on it:

  • Driving licence
  • Passport
  • ID card

Proof of address

This should be a letter you've received from a trusted source and have your current address clearly shown:

  • Utility bill
  • Council tax bill
  • Bank statement
  • Benefits or State Pension letter
  • Mortgage statement
  • Insurance certificate

2.

Follow the link in your text

Your text from us will contain a link from Mitek. This may be sitting on your phone already, but can take up to a couple of hours to arrive.

3.

Complete your ID checks

The first step is to take a selfie then you’ll be asked to take photos of your documents.

What happens next?

We’ll get back in touch to update you on your application, so look out for a text or email from us. It can take around two business days to check your details.

Is there an alternative to Mitek?

If you don’t want to send us your proof of ID online - or you’re having trouble using the Mitek service - there are other ways of supplying the documents we need.

Give us a call on

0800 678 3654

Or if you're abroad, call us on +44 141 221 7300

Opening times

We're here Monday to Friday 8am – 8pm, Saturday 9am - 5pm, Sunday 10am - 5pm.

Calls may be recorded for training and quality purposes.

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.