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Why do I need to use Mitek?

Mitek are global digital customer ID verification experts. They use an encrypted connection to quickly and safely verify people. They check documents for authenticity and match them to live selfies.

It speeds up the application process by avoiding the need to send documents to us in the post.

  • Fraud preventionWe'll need to confirm your identity when you apply for a current account.
  • Easy verificationIt takes a few minutes to send us the things we’ll need, and it’s completely safe and secure
  • Highly secureWhen the verification checks are done, Mitek will send us your identity verification information. They will then delete your data from their systems

Get your documents ready

You'll need to provide Mitek with a live selfie and photo ID as part of the process. They might also ask for proof of your address.

Photo ID

This should be something official with your photo on it, and must be in date. For example:

  • Driving licence
  • Passport
  • ID card

Proof of address

This should be a letter you've received from a trusted source, and it must clearly show your current address. For example:

  • Bill (utility or council tax bill)

    Utility bills must be from the last 3 months. Your latest council tax bill or annual bill can be from the last 12 months.

  • Bank statement

    From the last 3 months showing transactions. We can't accept statements from other Virgin Money accounts.

  • Mortgage statement

    From the last 12 months.

  • Benefits or state pension letter

    From the last 3 months and for benefits currently being paid.

  • Insurance certificate

    Must be for a current insurance policy, and not for temporary cover.

Help and support

Don't want to send us your proof of ID online or having trouble using Mitek? Don't worry, there are other ways of supplying the documents we need.

Give us a call on

0800 678 3654

Or if you're abroad, call us on +44 141 221 7300

Opening times

We're here Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

Calls may be recorded for training and quality purposes.

03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.

084 numbers
Maximum of 7p per minute, plus your phone company's access charge.

087 numbers
Maximum of 13p per minute, plus your phone company's access charge.

0800 numbers
Free from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.