How Banking Hubs work
Banking Hubs are owned by Cash Access UK and run in partnership with nine major banks.
Each hub offers two types of in-person support under one roof:
Everyday banking counter
Run by the Post Office, where you can do things like pay in or take out cash.
Community bankers
Representatives from different banks, including Virgin Money, are available on set days for more detailed support.
Virgin Money community bankers visit selected hubs. When we're there, we can help with things like managing payments, reporting fraud, updating your details or helping you get set up online.
Check where and when we’ll be at a Banking HubWhat services can I use?
Bring your debit card and PIN for everyday banking at any hub. You can:
You can:
- Pay in cash or cheques
- Take out cash
- Check your balance
Remember: This service is run by the Post Office. Limits apply to some transactions. Learn more about Post Office banking
Need to replace a card or PIN?
The Post Office can’t do this. Use our app or contact us directly.
Support from our community bankers
On certain days, our community bankers are at selected hubs to help with detailed or personal banking queries. No appointment needed.
Bring with you:
- A valid form of ID
- Your phone or tablet (some support may need secure access to your account)
What we can help you with:
- Using our app or online banking
- Payments, transfers and standing orders
- Lost, stolen or replacement cards
- Changing your PIN (if the hub has an ATM)
- Proof of ID or account details
- Setting up third-party access to your account
- Power of attorney or bereavement support
- Fraud concerns or reporting scams
- Help with money worries or debt
- Making a complaint
Planning a visit?
Find out more about when and where we're available, and how we can help on the day.
Personal banking supportBusiness banking supportFind a Banking Hub nearby
Pick a location to see opening times and when we’ll be there.
More coming soon
More venues are being rolled out by Cash Access UK, the organisation that owns the Banking Hubs. And remember, you can use any hub for everyday banking, even if we're not there. Read more on the Cash Access UK website Link opens in a new window.
Beware of "Amersham Banking Hub"
Be aware of a group calling themselves "Amersham Banking Hub." They're not connected to Virgin Money, Cash Access UK or any of our Banking Hubs.
This organisation is not approved by the Financial Conduct Authority (FCA) to provide or promote financial services in the UK. Keep your details safe and don't share them with anyone.
If you’re worried or they've contacted you, tell us straight away. We're here to support you.
What to do if someone has contacted you:
- Don't share any personal or banking information.
- Report it to us.
- Stay vigilant. Check your accounts for any suspicious activity.
Helpful Links:
Report suspected fraudHow to protect yourself from scams
How we're protecting you
Save time online
You can do lots of banking online. Anytime, anywhere. Choose an app or log in to get going.
Mobile banking app
Got a current or savings account? Deposit cheques, transfer cash, check your balance and more.
Credit Card app
Use your phone or tablet to pay bills, track spending or transfer a balance. Learn more here.
Internet banking
Manage your Virgin Money accounts all in one place. Another super secure way to bank online.
Got a question?
From savings to loans, we've got answers to most common questions online.
Find an answer