Telephone banking lets eligible customers manage their accounts using our automated phone service. It’s secure, straightforward and there when you need it.
What you can do
If you've got a sort code starting 05 or 82, you can:
- Check your balance and recent transactions
- Make payments and move money between your accounts
- Set up or manage payees (some requests may require speaking to a team member)
- Get help with accessibility needs or complex queries
If you need extra help, you can speak with one of our team members.
How to access telephone banking
1. Have your details ready
You’ll need:
- Your Customer Number
- Your 4-digit Access Code Number (ACN)
These let us verify your identity securely before you can manage your money.
2. Call us and follow the prompts
0800 121 7365Calling from outside the UK:
+44 141 951 7315Calls are free from UK landlines and mobiles.
Our automated service is available 24/7. If you need to speak to someone, our team is available:
Monday to Saturday: 7:00am to 9:00pm and Sunday: 10:00am to 5:00pm