Virgin Money Giving Privacy Policy

The information we hold relates to individuals (fundraisers, donors and charity representatives) who registered with us, fundraised or donated to charities via Virgin Money Giving.

For donors and fundraisers the information consists of personal information including name, address and email. It might also include special categories of information (including race or ethnic origin, religion and health) but only where individuals have chosen to post this on their fundraising page/s.

For charity representatives the information consists of information about you and the charity you represent and your identification including your name, date of birth, home address, contact details, residence and copies of identification documents (such as a passport or driving licence) and financial and payment information, including where relevant, details of your income, bank details and transactions with us and other organisations.

The information we hold will be retained in accordance with our legal and regulatory obligation to maintain records of our relationship and transactions for the purposes of preventing, detecting and prosecuting financial crime and the funding of terrorism. This data could also be used to resolve any disputes, complaints or future legal proceedings.

We will share your information with carefully selected partners, agents and professionals who provide products, services and administrative support to Virgin Money Giving including Clydesdale Bank PLC (a trading name of Virgin Money). We may also share relevant information with fraud prevention agencies, as well as law enforcement and other government agencies if required to do so by law.

You have the right to ask for the information we hold about you, ask us to rectify any of that information, erase it, restrict or object in whole or part to the processing of it and ask us to make the information we hold about you portable. If you want to exercise any of these rights, please send an email to theteam@virginmoneygiving.com

We'll retain information for no longer than is necessary and this will mean that we'll continue to hold some information for a period of time after our relationship has ended. This is to comply with our legal and regulatory obligations to keep records of our relationship, to resolve disputes or where it may be needed for future legal proceedings.

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 18th February 2022.

If for whatever reason you are unhappy with any way we are using your personal data you should contact us in the first instance so that we can understand your issue and try and resolve it. We may ask our Data Protection Officer to look at your situation. You can contact our Data Protection Officer by email at CYBG.data.protection.officer.queries@cybg.com or by post at The team at Virgin Money, Sunderland, SR43 4JB.

If we can't resolve the issue you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information visit ico.org.uk Link opens in a new window

If you have any questions about our privacy policy, the information we hold about you or you wish to make a complaint, please send an email to theteam@virginmoneygiving.com

Should you wish to contact us with any questions you have on how we use your information or about your data rights and our obligations as a Data Controller, you can also contact our EU representative The Data Warehouse by post at Keizersgracht 482, 1017EG, Amsterdam, Netherlands or by email at helpdesk@tdwico.com.