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Personal Pension Online Service

Helpful Information

Stay safe and secure

Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –

Take five to stop fraud
  1. Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
  2. Don't assume an email, text or phone call is authentic.
  3. Don't be rushed – a genuine organisation won't mind waiting.
  4. Listen to your instincts – you know if something doesn't feel right.
  5. Stay in control – don't panic and make a decision you'll regret.

Its all about taking time to:

  1. Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  2. Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  3. Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

If you'd like to know more, visit our fraud and security pages.