Personal Pension Online Service
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You’ll need to register if you opened your account before January 2023 and haven’t signed in using Online Service before.
If you’ve used Online Service before January 2024 and know your Customer ID and PIN, hit continue to sign in. You'll need to confirm a few details, then you'll be up and running.
Welcome to brighter investing
If you opened your account before January 2023, you now have an improved Online Service, and the option to go paperless. More features, more security, less hassle.
How is it for you?
Thank you for choosing Virgin Money.
From time to time a short feedback survey will pop up when you use Online Service. Please take a moment to tell us how we’re doing and help us improve.
Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one-time pass code to anyone - even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our fraud and security pages.