To find out what you need to do if you need to make a claim, click on the links below.
| Policy start date | Phone number | Information & opening hours |
|---|---|---|
| On or after 23 May 2017 | 0800 294 7576 | 8am - 9pm Monday to Friday 9am - 5pm Saturday 10am - 3.30pm Sunday |
| 23 February 2015 - 22 May 2017 | 0345 604 3370 | 9am – 5pm Monday to Friday |
| September 2009 - 22 February 2015 | 0345 602 9199 | 8.30am – 6pm Monday to Friday |
| December 2005 - August 2009 | 0345 601 9645 | 8.30am – 6pm Monday to Friday |
| Before December 2005 | 0800 073 1777 | 9am – 5pm Monday to Friday |
Calls may be monitored and recorded.
Our helpful How to make a claim guide has everything you need to know.
For claims call 0345 601 9645
Lines are open 8.30am – 6pm Monday to Friday.
Or write to us at:
PO Box 13982
15 Dalkieth Road
Edinburgh
EH16 5ZU
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be recorded for training and quality purposes.