To find out what you need to do if you need to make a claim, click on the links below.
| Policy start date | Phone number | Information & opening hours |
|---|---|---|
| On or after 23 May 2017 | 0800 294 7576 | 8am - 9pm Monday to Friday 9am - 5pm Saturday 10am - 3.30pm Sunday |
| 23 February 2015 - 22 May 2017 | 0345 604 3370 | 9am – 5pm Monday to Friday |
| September 2009 - 22 February 2015 | 0345 602 9199 | 8.30am – 6pm Monday to Friday |
| December 2005 - August 2009 | 0345 601 9645 | 8.30am – 6pm Monday to Friday |
| Before December 2005 | 0800 073 1777 | 9am – 5pm Monday to Friday |
Calls may be monitored and recorded.
Our helpful How to make a claim guide has everything you need to know.
Our helpful How to make an insurance claim guide has everything you need to know.
For claims call 0345 601 9645
Lines are open 8.30am – 6pm Monday to Friday.
Or write to us at:
PO Box 13982
15 Dalkieth Road
Edinburgh
EH16 5ZU
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be recorded for training and quality purposes.