Step-by-step guide
1. Open your Virgin Money Mobile Banking app
2. Select the profile icon. Then select 'Logout, access & security'
3. Select 'Change your password'
4. Select 'I've forgotten my password'
5. Select 'Send code'
6. Enter the one-time passcode sent to your registered mobile number. We'll never ask you for this code over the phone. If someone does, it's a scam. Hang up and call us immediately.
7. Enter a new password. Make sure it meets the requirements on the screen.
8. Enter it again, just to be sure
9. Great! You've successfully changed your password
