Step-by-step guide
1. Open your Virgin Money Mobile Banking app
2. Select 'Forgotten your passcode?'
3. Enter a new six-digit passcode that meets the requirements
4. Passcode checklist
5. Enter it again, just to be sure
6. Enter your online banking password
7. Enter the one-time passcode sent to your registered mobile number. We'll never ask you for this code over the phone. If someone does, it's a scam. Hang up and call us immediately.
8. Great! You've successfully changed your passcode
9. You can now log in to the app
