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In October 2024, Virgin Money and Nationwide Building Society became part of the same group.

Virgin Money is currently a separate entity from Nationwide. To bring the two businesses together, we’re transferring the business of Virgin Money over to Nationwide. As long as the Court approves the transfer, we expect this to happen on 2 April 2026.

The transfer of Virgin Money’s business to Nationwide is the next step in combining the two businesses, working for the benefit of our customers and members to create a mutually owned, full-service organisation.

We’ll be working behind the scenes to make the transfer as smooth and seamless as possible. The transfer won’t change your day-to-day banking, and you can continue to manage your personal loan accounts in the same way as you do today.

There are no changes to sort codes, account numbers or any account features including the interest rate on your accounts. You don’t need to make any changes to the way you make your payments, including your Direct Debits and standing orders. The Terms of your personal loan won't change as a result of the transfer. It just means that wherever ‘Clydesdale Bank PLC trading as Virgin Money’ is mentioned, this will change to ‘Nationwide Building Society trading as Virgin Money’ after the transfer.

As we bring the two businesses together, after the transfer, we may make some changes. If a change impacts you, we’ll give you plenty of notice and explain what it means to you.

If you think the proposed transfer will have an impact on you, you have the right to object. You can call, email or write to us, and we will forward your objection to the Court if it’s easier for you. Or you can object directly, either by going to the Court hearing in person or by sending a legal representative to speak for you. See the 'How to contact us?' section below on how to get in touch.

We’d be grateful if you, and anyone else with an interest in the transfer, could take a few minutes to read our questions and answers below. They include some important information to help you understand what the transfer means for you and how to object if you want to.

Your personal loans questions answered

No. The transfer won’t make any difference to your payments or how you make them. If you have any payment arrangements with Virgin Money, keep the payments up as normal.

Fraudsters often try to take advantage of times of change like this. We’ll never ask you for security details over the phone, by email or by text. So, if someone gets in touch and asks you to share financial details or move your money, it is a scam. Stop all contact and call us right away. You can find our number at virginmoney.com/fraud-and-security/report-suspected-fraud/

The transfer won’t change the Terms of your personal loan. The length of your loan (how long the loan lasts for), interest rate and monthly payment will all stay the same. It will change your Terms to replace Virgin Money with Nationwide, but this will not change the way your loan operates.

No. The way you manage your personal loan won’t change. The sort codes, account numbers and account features will all stay the same. You can also keep using the same sign-in details when you log into the Virgin Money Mobile Banking app or online banking.

Fraudsters often try to take advantage of times of change like this. We’ll never ask you for security details over the phone or by email. So, if someone gets in touch and asks you to share financial details or move your money, it’s a scam. Stop all contact and call us. You can find our number at virginmoney.com/fraud-and-security/report-suspected-fraud/

Questions about the transfer

Please read our general questions about the transfer, along with information for customers who hold accounts with Virgin Money and Nationwide.

Questions about the transfer

How to contact us?

If you have any questions or would like to object to the transfer, you can contact our dedicated team:

By phone

0800 066 5008

From outside UK

+44 141 880 2050

Monday to Friday 8am to 6pm, Saturday 9am to 3pm


By email

nationwide-transfer@virginmoney.com

Information sent by email may not be secure, so we'd suggest you don't send any details of a personal or sensitive nature by email.


By post

Nationwide Transfer
The Team at Virgin Money
Sunderland
SR43 4JB


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Key dates and documents relating to the transfer

You can view copies of the draft legal documents detailing the terms of the transfer (the scheme), a summary of that scheme and some key dates using the link below:

View key dates and documents

Questions and answers

Select from one of the options below so we can take you to the right questions.