If you were a Virgin Money personal loan customer on 2 April 2026
In October 2024, Virgin Money and Nationwide Building Society became part of the same group.
Following Court approval on 23 February 2026, Virgin Money’s business transferred to Nationwide on 2 April 2026.
The transfer of Virgin Money’s business to Nationwide was a key step in combining the two businesses, working for the benefit of our customers and members to create a mutually owned, full-service organisation.
The transfer hasn’t changed your day-to-day banking, and you can continue to manage your personal loan accounts in the same way as you did before the transfer.
There are no changes to sort codes, account numbers or any account features including the interest rate on your accounts as a result of the transfer. You don’t need to make any changes to the way you make your payments, including your Direct Debits and standing orders. The Terms of your personal loan haven’t changed as a result of the transfer. It just means that wherever ‘Clydesdale Bank PLC trading as Virgin Money’ is mentioned, this now means ‘Nationwide Building Society trading as Virgin Money’ after 2 April 2026.
As we continue to bring the two businesses together, we may make some changes. If a change impacts you, we’ll give you plenty of notice and explain what it means to you.
We’d be grateful if you, and anyone else with an interest in the transfer, could take a few minutes to read our questions and answers below. They include some important information to help you understand what the transfer on 2 April 2026 means for you. These questions and answers are correct as at 3 April 2026.
To make it clear what we’re saying on this page, visit ‘Your Questions Answered' Link opens in a new window to find some of the terms we use and what we mean when we use them.
Your personal loans questions answered
No. The transfer hasn’t made any difference to your payments or how you make them. If you had any payment arrangements with Virgin Money before the transfer on 2 April 2026, keep the payments up as normal.
Fraudsters often try to take advantage of times of change like this. We’ll never ask you for security details over the phone, by email or by text. So, if someone gets in touch and asks you to share financial details or move your money, it’s a scam. Stop all contact and call us right away. You can find our number at virginmoney.com/report-fraud.
The transfer hasn’t changed the Terms of your personal loan. The length of your loan (how long the loan lasts for), interest rate and monthly payment are the same. The transfer changed your Terms to replace Virgin Money with Nationwide on 2 April 2026, but did not change the way your loan operates.
No. The way you manage your personal loan hasn’t changed. The sort codes, account numbers and account features are the same as before the transfer on 2 April 2026. You can also keep using the same sign-in details when you log into the Virgin Money Mobile Banking app or online banking.
Fraudsters often try to take advantage of times of change like this. We’ll never ask you for security details over the phone or by email. So, if someone gets in touch and asks you to share financial details or move your money, it’s a scam. Stop all contact and call us. You can find our number at virginmoney.com/report-fraud.