Digital wallet fraud happens when someone uses apps like Apple Pay, Google Pay or PayPal without your permission. It can happen if your phone is stolen, your account is hacked or you’re tricked into approving a payment.
What are the red flags?
- Transactions or notifications you don’t recognise
- Requests to send money via a wallet app from someone you don’t know
- Phishing messages pretending to be from wallet providers
- Alerts about login attempts from an unfamiliar device or location
- Fake QR codes or payment links in shops or online
How to protect yourself
- Never share a one-time passcode - it’s often needed to set up a card in a digital wallet
- Use strong passwords and biometric authentication (face or fingerprint)
- Turn on two-factor authentication (2FA) for your wallet apps
- Keep your device updated with the latest software
- Lock your phone when you’re not using it
If you think your digital wallet has been used without permission
Act quickly - we can help secure your cards and investigate the payments.
Report digital wallet fraud
