Find the way that works for you
Whether you manage your money digitally, by phone or in person, we make it simple, secure and accessible for everyone.
Digital banking
Bank anytime and anywhere, securely in our apps or online.
What you can do:
- Check balances and transactions
- Move money and manage payments
- Update details or open new accounts
- Get instant help from Redi in the app
Branches
Visit us for cash, cheques or in-person support.
What you can do:
- Pay in cash and cheques, take out cash, move money or manage payments
- Check balances or discuss your account
- Get help with complex queries or accessibility support
- Get help with online banking or fraud
Post Offices
Do your everyday banking at participating Post Offices using your debit card.
What you can do:
- Pay in or take out cash
- Pay in cheques
- Check your balance
Banking Hubs
Local shared spaces offering face-to-face help if there’s no branch nearby.
What you can do:
- Pay in or take out cash
- Meet a Virgin Money community banker on set days
- Get help with online banking or fraud
- Talk about money worries
Telephone banking
Manage your money by phone with live support and automated services.
What you can do:
- Make payments and transfers
- Check balances and transactions
- Get help with complex queries or accessibility support
Accessible banking
Get extra help to make it easier to bank with us.
What you can do:
- Get large-print or Braille statements
- Ask for documents in alternative formats
- Find accessibility support for branches and hubs
