Financial wellbeing hub
Managing mortgages, rent and bills
Tools, guidance and support to help you manage
Worried about missing a mortgage payment?
You’re not alone and the best step you can take is to talk to us now.
We may be able to:
- Arrange a new payment plan with you
- Change how or when you pay
- Switch your mortgage type
- Extend your mortgage term to lower your monthly costs
Who to contact
Virgin Money mortgages
0345 609 9837Monday to Friday, 8am to 6pm
Example account number: 12345X-12345
Clydesdale and Yorkshire Bank mortgages
0800 141 2301Monday to Friday, 8am to 7pm
Example account number: 12345678 Example sort code: 123456
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
Extra help with rent and household bills
Already spoken to your landlord or set up payment plans? Here’s what else you can do:
- Get help with bills from Citizens Advice
- Check for housing support with Shelter or Shelter Scotland
- If you live in England, ask your council if you qualify for Discretionary Housing Payments
