Digital how-to guides
These interactive how-to guides walk you through all the important features of our app, to help you manage your current and savings account
Get started
Register for Mobile Banking
Learn how to register to use the mobile app to manage your money.
How to download our app (Android)
Learn how to download the Virgin Money Banking App.
How to download our app (iOS)
Learn how to download the Virgin Money Banking App.
View statements and transactions
Learn how to access your account details, view transaction history, and download statements.
The Virgin Money Banking App features
Learn about the benefits of digital banking.
How to register your new device
Learn how to enrol a new device to access the mobile app to manage your money.
Account management
Manage my cards
Learn how to freeze/unfreeze your card or report it as lost, stolen or damaged.
Manage personal details
Learn how to change your personal details and contact information.
Set up alerts
Learn how to manage and set up alerts.
Stay safe
Learn how to stay safe when using our digital services.
How to go paper free
Learn how to switch paper statements.
Your support
If you have trouble banking with us due to a long-term issue, like a disability, or a short-term one, like job loss, we're here to help.
Forgotten your customer number
If you've forgotten your customer number, we can text you a reminder to your mobile. We'll just need a few details from you.
Forgotten your customer number
If you've forgotten your customer number, we can text you a reminder to your mobile. We'll just need a few details from you.
Payments and transfers
Pay someone new
Learn how to add a person as a new payee and send a payment to them.
Pay a bill
Learn how to add a company as a new payee and make a bill payment.
Manage standing orders and Direct Debits
Learn how to view or cancel Direct Debits, and to view, change or cancel standing orders.
Deposit a cheque
Learn how to deposit a cheque with our mobile app.
Money management
Create a Savings Pot
Learn how to create a new Savings Pot to help you reach your savings goal.
Set up a sweep
Learn how to create a sweep to stop your balance from going below a set amount.
Create a budget
Learn how to set up a budget and tag your transactions to keep track of your outgoings and manage your money.