Home emergencies
If you are an existing customer and you need to get in touch with the 24-hour home emergency department, please call:
0345 078 0046
They’re here 24 hours a day, 7 days a week.
Making a claim
If you are an existing customer and need to make a claim on your home insurance policy, you’ll need your policy number or claim reference for all correspondence.
By phone
0800 197 1612
They’re here from 8am - 8pm Monday to Friday, 9am - 4pm Saturday.
Call charges and informationPhone number | Call charges and information |
---|---|
03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
0800 numbers | Free from UK landlines and personal mobile phones. |
By post
Virgin Money Home Insurance Claims
RSA
Lynchwood Park
Peterborough
PE2 6GG