We aim to make the claims process as simple and straightforward as possible.
Before you make a claim, read your policy documents to understand what is and isn't covered.
When you contact us you'll need to have the following information available if you can:
- Your policy number which you can find in your welcome pack
- Detailed information about the incident
- If it’s theft you’re claiming for, you’ll need a crime reference number from the police
When did you first take out your policy?
Home insurance claims
0330 912 7735
24 hours a day, 7 days a week.
Home emergency claims
0330 912 9961
24 hours a day, 7 days a week.
Legal expenses cover claims
0330 165 9057
24 hours a day, 7 days a week.
Landlord insurance claims
0330 912 7735
24 hours a day, 7 days a week.
Landlord home emergency claims
0330 912 9961
24 hours a day, 7 days a week.
Landlords legal protection and rent guarantee claims
0330 165 9057
24 hours a day, 7 days a week.
Virgin Money Home Insurance is promoted by CYB Intermediaries Ltd, registered at Jubilee House, Gosforth, NE3 4PL (Company No: 04056283) who is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 305065) and provided by Uinsure Limited. Uinsure Limited is registered in England and Wales with company number 06046870 with a registered office at XYZ Building, Hardman Boulevard, Manchester M3 3AQ. Uinsure Limited is authorised and regulated by the Financial Conduct Authority and is registered on the Financial Services Register under number 463689. You can check a firm’s registration on the FCA website at register.fca.org.uk/s/ or by calling 0800 111 6768.
Home insurance claims
0800 197 1612
Monday to Friday, 8:00am to 6:00pm. Saturday, 9:00am to 1.00pm.
Home emergency claims
0345 078 0046
24 hours a day, 7 days a week.
Virgin Money Home Insurance is promoted by CYB Intermediaries Ltd, registered at Jubilee House, Gosforth, NE3 4PL (Company No: 04056283) who is authorised and regulated by the Financial Conduct Authority under Financial Services Register No. 305065 and administered and underwritten by Royal & Sun Alliance Insurance Ltd. (RSA) (Company No. 93792). RSA is registered in England & Wales at St Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register No. 202323.