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Virgin Money business current accounts (including business current accounts previously branded Clydesdale Bank and Yorkshire Bank)

Service24-hour helpPhoneInternet bankingMobile banking
Contact detailsBusiness Direct:
0800 756 0800
Business Internet Banking

BusinessOnline Link opens in a new window
Virgin Money Mobile Banking

Apple App store Link opens in a new window

Google Play store Link opens in a new window
Checking the balance and transactionsYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Monday to Sunday, 24 hours
Sending money within the UK, including setting up a Standing OrderYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Monday to Sunday, 24 hours
Sending money outside the UKYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Monday to Sunday, 24 hours
Paying in a chequeYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Monday to Sunday, 24 hours
Cancelling a chequeYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Monday to Sunday, 24 hours
Cash withdrawal in a foreign currency outside the UKYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of fundsYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
A direct debit, or allowing someone to collect one or more payments from your account using your debit card numberYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
Third party access to an account, for example under a power of attorneyYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
Problems using internet banking or mobile bankingYes
Yes [1]
Internet / Mobile Banking Problems:
0800 345 7365
Monday to Friday, 8am – 6pm
Saturday, 9am – 1pm [2]

BusinessOnline Problems:
0800 121 4209
Monday to Friday, 8am – 6pm [2]
Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
Reporting a suspected fraudulent incident or transactionYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
Progress following an account suspension or card cancellation, e.g. following a fraud incidentYes
Yes [1]
Monday to Friday, 8am – 6pm [2]Internet Banking: Monday to Sunday, 24 hours

BusinessOnline: Not Possible
Not possible
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be availableNo
 No
0800 032 3971
Monday to Friday, 8am – 6pm [2]
Internet Banking: Not Possible

BusinessOnline: Not Possible
Not Possible [3]

Note

  • This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account, or of queries you can raise in one of our branches.
  • This table details the times you can speak directly with an appropriately trained member of staff about particular queries through the methods specified above. It does not include automated responses. For more information on how and when you can perform the transactions on your account please see the table below or ask us when you contact us.
  • Other Help and Support is available online for Business Internet Banking Link opens in a new window and BusinessOnline Link opens in a new window. This gives you further information about our current accounts including our application process, ways of banking and managing your account. You will also find further information about our internet and mobile banking services.

[1] 24 hour help is available for Business Internet Banking customers only.
[2] We are closed on 25 December and 26 December. Business Direct and the Account Opening Helpline are also closed on 1 January.
[3] If you wish to speak to an appropriately trained member of staff about these queries, contact details are available within the app or use the telephone numbers within the table.

Telephone bankingInternet bankingMobile banking
Checking balanceMonday to Friday, 8am – 6pmMonday to Sunday, 24 hoursMonday to Sunday, 24 hours
Accessing a transaction historyMonday to Friday, 8am – 6pmMonday to Sunday, 24 hoursMonday to Sunday, 24 hours
Setting up a Standing OrderMonday to Friday, 8am – 6pmMonday to Sunday, 24 hoursMonday to Sunday, 24 hours
Sending money within the UKMonday to Friday, 8am – 6pmMonday to Sunday, 24 hoursMonday to Sunday, 24 hours
Sending money outside the UKNot PossibleBusiness Internet Banking:
Monday to Sunday, 24 Hours

BusinessOnline:
Monday to Sunday, 24 hours
Not Possible
Paying in a chequeNot PossibleNot PossibleMonday to Sunday, 24 hours
Cancelling a chequeMonday to Friday, 8am – 6pmNot PossibleNot Possible

Note

  • This is a list of common actions. It does not represent the full list of actions you can take in relation to your account, or actions you can take in one of our branches.
  • All services may be temporarily unavailable during periods of routine maintenance.

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

In the 3 months between 1 January 2021 to 31 March 2021In the rolling 12 months between 1 April 2020 to 31 March 2021
Total number of incidents reported14
Incidents affecting telephone banking11
Incidents affecting mobile banking14
Incidents affecting internet banking14

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available here Link opens in a new window

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk Link opens in a new window.

These metrics cover the period 1 January to 31 March 2021.

How quickly do we open business current accounts? [1]

We give customers an account number and enable them to start paying into the account:

  • the same day, for 38% of customers;
  • on average, in 9 days; and
  • within 72 days for 99% of customers.

These figures are based on the time taken from our receiving all the information and documents set out at minimum documents and information required for profit making companies and minimum documents and information required for non-profit making companies, in a case where we don't need any further information or documents to open the account.

How quickly do we give customers a debit card? [2]

Once an account is open, we give customers a debit card:

  • the same day, for 0% of customers;
  • on average, in 7 days; and
  • within 46 days for 99% of customers.
How quickly do customers get business internet banking? [3]

Once an account is open, customers have business internet banking:

  • the same day, for 72% of customers;
  • on average, in 5 days; and
  • within 77 days for 99% of customers.
How quickly is an overdraft available? [4]

Not applicable

Note

  • “0 days” indicates same day service.
  • The figures represent calendar days and may include weekends and bank holidays.
  • With regards to the 99% measurement, in a situation where 100 customers opened an account and 98 were opened in 2 days, 1 opened in 5 days and 1 opened in 10 days, the 99% measurement would be 5 days.

[1] These figures reflect the time taken to generate a working account number for a customer and include the time taken by the customer to complete and return all relevant documentation.
[2] These figures reflect the time taken until the debit card and PIN (where relevant) have been received by the customer in the post.
[3] These figures reflect the time taken to enable internet banking for a customer who requested it on the day of account opening. Time taken is until all information and devices needed to use internet banking have been issued, and may include the time taken by the customer to complete and return relevant documentation.
[4] Business overdrafts are currently arranged outside of the account opening process.

How quickly do we replace debit cards which have been lost, stolen or stopped? [1]

We replace debit cards:

  • the same day, for 0% of customers;
  • on average, in 4 days; and
  • within 7 days for 99% of customers.

Note

  • “0 days” indicates same day service.
  • The figures represent calendar days and may include weekends and bank holidays.
  • With regards to the 99% measurement, in a situation where 100 cards were issued and 98 were issued in 2 days, 1 issued in 5 days and 1 issued in 10 days, the 99% measurement would be 5 days.

[1] These figures reflect the time taken from when a debit card is reported lost or stolen by the customer; or otherwise stopped by the bank, up to when the replacement debit card and PIN (where relevant) have been received by the customer. These figures may include the time taken by customers to contact the bank after their card has been stopped.

To open any of our accounts a new customer will need to provide us with the documents and information set out at minimum documents and information required for profit making companies and minimum documents and information required for non-profit making companies. We may request additional information or documents in individual cases.

You can open an account:
without visiting a branch [1]Yes
Yes
where a visit to a branch is required, without an appointment [2]In some cases [3]
by sending us documents and information electronicallyYes
Yes
by postNo
No

Note

[1] You can open an account online, find out more here
[2] Find your nearest branch, opening times and facilities here
[3] Our Business Choice Charity account cannot be opened in a store Link opens in a new window

The requirement to publish the Competition and Markets Authority independent service quality survey results for business current accounts can be found here:

Independent service quality survey results - Clydesdale Bank

Independent service quality survey results - Yorkshire Bank


We regularly publish information about the Availability and Performance of our Open Banking APIs Link opens in a new window.