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Bank impersonation scams

12 December 2025

Fraudsters are targeting Virgin Money business customers. Don’t let them catch you out.

Here’s how the scam works:

They call pretending to be from Virgin Money, claiming there’s suspicious activity on your account. To secure it, they’ll pressure you to follow their instructions – fast.

What they will ask you to do:

  • visit a fake website or live chat
  • click a link to download a remote access app, such as AnyDesk.
  • answer bogus security questions
  • share one-time passcodes or activation codes

These scams are highly convincing. Fraudsters often use spoofed phone numbers, fake transaction details, and create a sense of urgency to trick you.

If you follow their instructions, they could gain access to your account and you could lose money.

If someone calls claiming your account is at risk

  1. Hang up immediately.
  2. Phone us using a secure number from our official website. Or phone 159 – a trusted service that connects you safely to us.
  3. Share this warning with anyone in your business who has access to your accounts.

Remember, Virgin Money will never:

  • direct you to a website or live chat, or ask you to download software
  • ask for activation codes or one-time passcodes
  • ask for access to your device remotely
  • ask you to authorise, re-authorise, or reverse payments
  • request a Token 3 response, which are only used for payment authorisation
  • ask you to add codes like *21* to your phone, which is used for call diversion scams

If someone does any of these things – it’s a scam. Hang up and call us directly.

Report business fraud

Phone us immediately, if you’re worried about a payment or think you’ve been scammed.

Monday to Friday 8am to 7pm
Saturday 9am to 5pm

0800 012 1353

Outside the UK

+44 113 234 4879

All other times

0800 121 7365

Outside the UK

+44 141 221 7300

Or phone 159

159 is the free, secure Stop Scams UK hotline. It's voice automated, so just say “Virgin Money” to be put through to us. Find out more on the Stop Scams UK website.

Stay safe from business fraud

Types of business fraud

Learn how to protect your business from common scams.

How we protect you

See how we look after business and personal customers.

How to protect your business

Discover 10 ways to keep you and your business safe.
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Get help from Take Five

Take Five to Stop Fraud is a campaign led by UK Finance. See how it can help you and your business stay safe from fraud.

takefive-stopfraud.org.uk/protect-your-business