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Working in partnership to support our customers living with cancer

Based on research completed by Macmillan Cancer Support, the financial impact of a cancer diagnosis is consistently one of the biggest concerns people have day to day alongside the impact on their health.

A startling headline, that really demonstrates this, is that people living with cancer are, on average, £891 worse off a month financially because of a cancer diagnosis.

Macmillan’s research also consistently shows that many people don’t tell their bank about their cancer diagnosis. This may be because of a desire to keep personal matters private or simply not being aware of the support Banks can offer. Here at Virgin Money, we want to ensure our customers feel comfortable disclosing their cancer diagnosis so that we can provide the best and most relevant help. This is why we are working so closely and in partnership with Macmillan, to support our customers living with or impacted by Cancer.

Speak to us today to find out how we can help!

For our customers living with or impacted by cancer we have our Virgin Money Macmillan Guides available to support you face to face in selected Stores or if more convenient over the phone.

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Virgin Money Macmillan Guides

Working together with Macmillan, we have developed and launched the Virgin Money Macmillan Guide role.

Guides work directly with customers in key Stores and telephone contact centres. They will work with you to understand your personal situation and help to determine the best immediate support for your circumstances. Whether you need a quick 5-minute chat or longer they are here to help both emotionally and practically following a diagnosis for you or a loved one. When life gets tough, we want you to know and trust that we are here to help.

Practical support may include, based on any personal lending that you may have with Virgin Money, referral to our Financial Care teams to access specialist financial support. These specialist teams are also fully trained to understand how best to support our customers living with cancer and the impacts of a diagnosis. In addition, our Virgin Money Macmillan Guides are also able to complete a direct referral to Macmillan and their own Financial Guidance team for personalised financial guidance on mortgage repayments, insurance, pension policies, financial planning, in addition to grants available, welfare rights, benefits and advice on energy bills.

How to speak to a Virgin Money Macmillan Guide

We have Virgin Money Macmillan Guides in a selection of Stores across the UK, to see if there’s a Guide in a Store near you, please check our Store finder. Alternatively, you can speak to a Macmillan Guide by phoning any of our telephone contact centres, details and numbers to call can be found here.

Any Virgin Money Colleague will be able to help connect you with a Virgin Money Macmillan Guide – all you need to do is ask and we will make it happen for you. Should you wish, we can even arrange a call back at your convenience. Simply, when speaking to one of our colleagues, in Store or on the phone, request to speak to a Virgin Money Macmillan Guide, give your contact details, your preferred time and they will arrange for a Guide to call you.

Should you wish, you can also contact Macmillan directly. You can call Macmillan free on 0808 808 0000 - 7 days a week, from 8am-8pm.

If you need further support or information

If you are worried about your finances or are having financial difficulties, there are ways that we can try to help you.

Financial Difficulties - Mortgage customers

Money worries - Credit Card customers

To find out what support is available in your community from Macmillan, visit the 'In your area' section of of their website and enter your postcode.

In your area - Macmillan Cancer Support

Partnership activity

As well as working together to support our customers living with cancer, Virgin Money colleagues are supporting the partnership through fundraising and volunteering. In the first year of our partnership colleagues raised over £374,000 through a host of virtual and traditional fundraising events.

Virgin Money colleagues have donated their time too, with a number of colleagues becoming Telephone Buddies during the coronavirus pandemic – giving high-value support to isolated people living with cancer. We are also working together to improve the support available for colleagues living with or affected by cancer. We’ve recruited and trained Macmillan Neighbours to provide colleague peer-to-peer support, and Macmillan have delivered Macmillan at Work training for Virgin Money HR teams.