How to get the most from your Virgin Money mobile banking app

1. How to navigate around the app

Everything you need is in the navigation bar at the bottom of your mobile banking app screen. You’ll be able to move between your accounts, savings and much more by the click of a button.

2. How to create a monthly budget and spending pots

Automatically tag each transaction with one of 20 pre-sets or create custom tags to suit you by:

• Tapping your account in the ‘Accounts’ section
• Clicking the tag icon on the transaction you want to tag
• Tap ‘My tags’
• Click ‘Add a new tag’

Then within the ‘My Budget’ section of our app you can set budgets against your tagged payment categories which helps you take control of your spending without the hassle.

Savings Pots

Another one of our clever tools is the ‘My Savings’ section of our app, you can now create Savings Pots to help you save towards your goals, simply:

• Select your savings account within the ‘My Savings’ section
• Click ‘Set up a new Savings Pot’
• You can then add a name, target amount and target date to your savings pot

Remember, there’s no limit on the number of pots you can set up, or the amount you can save in them. You’ll also earn interest on the whole balance of your savings pots.

3. How to manage your card (report and replace damaged, lost or stolen cards)

You can now report and replace your card if it becomes damaged, lost or stolen within a couple of minutes thanks to our handy feature: stress-free.

• Tap the ‘More’ icon (three dots) in the navigation bar
• Click ‘Manage your cards’
• Select the card you’re wanting to report or replace
• Tap ‘Report card lost or stolen’ or ‘Replace damaged card’

4. How to set Balance and Transaction alerts

If you bank with us, you’ll receive text alerts - even for our customers without the app downloaded.

However, we always recommend you download our Mobile Banking app to help you keep track of your money.

To set alerts in our Mobile app:

• Click the ‘Accounts’ icon in the navigation bar
• Select the account you’d like to set alerts for
• Tap the three dots in the top right corner and select ‘Manage your alerts’
• From here you can set specific balance and transaction alerts, to help you stay in control of your money

5. How to set up Fingerprint ID / Face ID on the app

Add an extra layer of security by turning on Fingerprint ID / Face ID on your Mobile Banking app – it’ll also make logging in a lot quicker!

• Tap the ‘More’ icon (three dots) in the navigation bar.
• Select ‘Login, access and security’, then set up biometric ID
• On some phones this will be Face ID and on others it’ll be Fingerprint ID - this all depends on your phone

6. How to pay in a cheque using the app

You can now pay in cheques of up to £1,000 using the app. We are among one of the first banks to allow this feature and it’s a great way to conveniently and safely cash in cheques without having to come to one of our stores.

• Tap the ‘More’ icon (three dots) in the navigation bar
• Select ‘Cheques’
• Select ‘Scan a cheque’
• Select the account you’d like to pay into and follow the on-screen instructions

This is then sent to us for clearing and should be cleared by the next working day. Bonus!

7. How to access our exclusive rewards

As a Virgin Money customer, you have access to our fantastic exclusive rewards. To check them out:

• Tap the ‘More’ icon (three dots) in the navigation bar
• Select ‘Exclusive rewards’
• Enjoy!

8. Contact us (via email, live chat or phone)

Finally, if you have any other enquiries or problems that you’d like our help with, you can contact us via our Current Account app:

• Tap the ‘More’ icon (three dots) in the navigation bar
• Scroll down and select ‘Help and contact’
• Choose from Call, Email and our new feature Live chat, where you can talk to someone instantly