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Nowadays digital banking is the fastest, safest and quite simply the easiest way to manage your money. Though, for some of us, that doesn’t always feel like the case. For many people it can be intimidating, and even a bit scary – at Virgin Money, we’re here to change that. To plenty of our customers, solving a banking issue is a bus journey to their local branch and a chat with a store colleague – and we love that.

But picture the scene – the heavens have opened (as they often do), and that problem could have been solved by the click of a button in the comfort of your own home, cup of tea in hand. It’s not that simple though – we know that. For a lot of us, it’s all about what we know, and the fear of change can cloud the benefits of digital banking.

That’s why we’ve created our Virgin Money Digital Fitness sessions. These will be held in our stores by a friendly Virgin Money host, and can cover everything from how to use our digital apps and how we keep customers safe online to non-banking issues such as setting up video calls with family and friends. No matter the problem, we’re here to help.

Here’s Alina from our Red Team to tell you all you need to know.

What can customers expect from the digital fitness sessions?

Customers can expect dedicated time with our colleagues in the store, they will take them through everything they need to know about our apps and all the features and benefits. It’s more than just getting them set up, it’s how they can continue to use the technology day to day and benefit from its full potential.

Why are these sessions so important?

It’s not that Virgin Money is going digital, the world is going digital and we need to help our customers along that digital journey, especially those who aren’t that competent at the moment and help get them there. No matter what the problem is we can sprinkle some Virgin magic on it and make sure it’s not a typical digital fitness session from a bank and instead covers so much more.

Who can benefit from these sessions?

The sessions are open and available to anyone – you don’t need to attend alone. You can bring a family member or friend along with you. These sessions will be most beneficial to over 55s, as we’ve noticed they are using digital services less often, so we want to make sure we are supporting them.

How can I sign up?

Visit the Virgin Money website and find your local store using our Store Finder. From there you can select to book an appointment and choose a digital fitness session. If you think a friend or family member could benefit, please pass along the information and even come along with them.

Have you learned a thing or two?

Even as a person who already uses the app, I wasn’t aware of all the great features and benefits. It’s helped me to organise my money using the saving pots and I’m still learning every day, which is the great thing about this activity – our colleagues are learning with customers and we are all on this digital journey together.


You can book your session via our store finder – select “Digital Fitness session” and choose the appointment that suits you best.

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