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Types of cookies we use

Like most large websites, Virgin Money uses session cookies and persistent cookies. Neither session cookies nor persistent cookies collect any personally identifiable information.

Session cookies

We use session cookies, which last only for the duration of your visit (your 'session') and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.

How do we use session cookies?

Without session cookies many user functions on our website would not work. So, to make sure things run smoothly while you are using our website, a unique ID will track your session from page to page. This keeps you signed in whilst you service your accounts online or to keep your session open whilst you apply for new products.

Find out how we use session cookies 

Persistent cookies

We also use certain cookies that are persistent. These remain on your computer after you have visited our site, meaning the site can remember your settings when you revisit us.

How do we use persistent cookies?

Persistent cookies help our website remember your settings when you revisit us. For example, the first time you visit Virgin Money we ask whether you wish to visit the UK site, South Africa site or Australia site. We then set a persistent cookie so we don't have to ask you the question again next time you visit. Persistent cookies last for a pre-defined period unless they are deleted.

Some of our cookies are applied by our advertising partners Carat and MSIX to help manage our online advertising. These cookies enable us to learn which advertisements bring customers to our website and help us manage our advertising spend by only using adverts and websites that prove to be effective.

The cookie will be placed by us, or by another advertiser who works with MSIX or Carat. The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address (see also Third Party cookies).

Similarly, we also use Webtrends to allow us to track how popular our site is and to record visitor trends over time such as tracking which pages users visit.

Find out how we use persistent cookies 

Third party cookies

As well as using cookies from our advertising partners, from time to time we may also embed external content from other third party websites within our website. These include sites such as Facebook and Twitter, whose cookie usage policy you can view on their own websites.

How we use third party cookies

We use a combination of first and third party cookies on our website.

Third party cookies are simply those that come from external partners and include advertising (e.g Google), social media integration (e.g Facebook), and website analytics (e.g Webtrends).

Some of our cookies are applied by our advertising partners to help manage our online advertising. These cookies enable us to learn which adverts bring customers to our website.

The information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Find out how we use third party cookies 

See all cookies currently used on the Virgin Money website