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All cookies currently used on the Virgin Money website

Last update 23/12/2016

Cookie categoryCookie ownersPurpose
Remembering preferencesVirgin Money

To help us remember your preferences as you move around our website – for example, if you usually like the page footer kept open or closed or if you want to visit the UK Virgin Money website or Virgin Money Australia or Virgin Money South Africa.

This cookie contains no information which can personally identify you.

Unique session IDVirgin Money

To help our site remember what page you are on when you’re filling in an application form, registering or using our online service or Members Shop.

Secure session IDVirgin Money

When you are filling in an application form or using our online service if you leave your computer and don’t use it for a while the application form or online service will close down securely.

Global Key Code usernameVirgin Money

Saves the customer's “internet ID” in a secure cookie on your PC so you don’t need to enter an Internet ID when you want to log in to online service for Savings & Investments.

Website visit informationWebtrends

Webtrends allows us to track how popular our site is and to record visitor trends over time. Webtrends uses a cookie to help track which pages are accessed.

The cookie contains no personally identifiable information, but it does use your IP address to determine where in the world you are accessing the site from, and to track page visits within the site.

Google Analytics

Google Analytics uses cookies to help us to track which pages are accessed. This allows us to understand how popular our site is and record visitor trends over time. The cookies contain no personally identifiable information but some of them do use your IP address to help determine where in the world you are accessing the site from and to track pages you visit within the site.

Decibel Insight

The Decibel Insight cookies tell us how our website is being used by customers. They help us track a customer visit across our website and enable us to join together your standard and secure sessions so that we see you as one person rather than two. We can use this to understand how customers are moving between different pages and help us improve the services we provide.

These cookies contain no personally identifiable information.

Response Tap

Response Tap use these cookies to help us analyse visitor information and to display the most appropriate phone numbers. The information is used to understand customer interaction between our website and contact centres allowing us to improve the customer journey.

These cookies contain no personally identifiable information.

Functional CookiesVirgin Money
Money Advice Service
Travelex

Our website provides some great features, such as online application forms and interactive tools and calculators.

These enable you to open accounts online and work out monthly mortgage payments etc, however, without these functional cookies, this content won't work. These cookies contain no unencrypted personally identifiable information.

Managing online advertisingVirgin Money
MSIX (DoubleClick)
MSIX (RocketFuel)
Carat
RunPath
Optimise
Dianomi
Capitify
WebAds
Momentum Financial Technology
MediaIQ
Amazon
Virgin Red

To help us manage our online marketing, by letting us know which adverts, websites and search terms are the most effective. They help us ensure the online advertising you see from us is relevant to you and your interests and limit the number of times you see an advert.

These cookies are also important if you apply for a credit card – if you've been referred by an aggregator website these cookies will make sure you see the correct terms and conditions.

We use a number of advertising services. Some of our cookies are applied by our advertising partners Carat and MSIX. Although these cookies can store information about the sites you have visited, they do not contain any personally identifiable information.

You can view and opt-out of third party advertising cookies at www.youronlinechoices.com/uk/your-ad-choices.

Tailor online advertisingGoogle
Twitter
Facebook
Amazon

We use remarketing list cookies to recognise people who have previous visited parts of our website.

This information helps us to tailor our adverts to you and your interests. So when you next search on Google or see our adverts on sites across the Internet we'll aim to get our most relevant messages to you.

Social Media — SharingFacebook
Twitter

To help us manage our online marketing, by letting us know which adverts, websites and search terms are the most effective. They help us ensure the online advertising you see from us is relevant to you and your interests and limit the number of times you see an advert.

These cookies are also important if you apply for a credit card – if you've been referred by an aggregator website these cookies will make sure you see the correct terms and conditions.

Although they can store information about the sites you have visited, they do not contain any personally identifiable information.

Video contentYouTube

We use these cookies to bring you our video content via Youtube. These cookies contain no personally identifiable information.

Improving the online experienceVirgin Money
Maxymiser

To allow us to test different versions of our website in order to see which performs best from a customer experience perspective.

Double click

To help us improve our service we invite our customers to complete a short Google survey from time to time. This cookie helps us control how often you are invited to complete the survey so you don't get asked every time you visit.

Tailoring contentVirgin Money

We use these cookies to tailor content based on where you have come from - for example, we may show content that is specific or exclusive to a particular audience.

E-privacyVirgin Money

To help our site remember not to re-show the cookie message once a visitor has clicked ‘Don’t show this message again’. The cookie is currently set for 12 months, after which the message will reappear.

Turns the cookie message off when a visitor clicks through to another Virgin Money page. If a visitor closes their browser session and then returns to the site, the message will reappear.

Ask a questionTransversal

When you use the ‘Ask a question’ feature of our website, these cookies make sure that you are taken to the relevant section of our Q&A area.

Mortgage Eligibility CheckerHD Decisions

A temporary cookie created to ensure you can use the tool correctly. It is deleted once you exit the tool.