Before you start
Use this form to make a complaint.
We take complaints very seriously. If you’re not satisfied with any of our products or services, we’d really like to know.
You'll need to let us know:
- Your name
- Your contact details
- If you are a Virgin Money customer
- What's gone wrong
How we handle your data
Solicitors and claims management companies
When you are making a complaint on someone’s behalf, you’ll also need to post us a signed letter of authority.Continue