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Before you start

Use this form to make a complaint.

We take complaints very seriously. If you’re not satisfied with any of our products or services, we’d really like to know.

You'll need to let us know:

  • Your name
  • Your contact details
  • If you are a Virgin Money customer
  • What's gone wrong

How we handle your data

The information you provide will only be used for the purpose of investigating your complaint. We will always treat your data with respect, to find out more about how we use your data, please see our Privacy Notice.

Solicitors and claims management companies

When you are making a complaint on someone’s behalf, you’ll also need to provide a signed letter of authority.

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