We would like to assure our customers that we take security very seriously indeed.
However, you can help us help you. To minimise the risk of fraud, we would ask you to be very careful with sensitive personal data and not to disclose it over the internet and to alert us as soon as possible if your cards are lost or stolen.
Card holders who are innocent victims of fraud are fully covered and we would always look to support them. You can be sure that with Virgin Money, you’re covered.Our online service is protected by SiteKey™
SiteKey™ is an extra layer of security we’ve added to our online service, to help protect you from identity theft and fraud. Here’s how it works:
You know it’s really us
When you log into online service and see your SiteKey™ image and image title, you can be sure you’re on our official website and not a fraudulent look-a-like. This means it’s safe to enter your password and start servicing your account.
We know it’s really you
We show your SiteKey™ image and image title when we recognise you as the owner of the account. Please note that as an added precaution, sometimes we might ask you a security question too.
If you have any questions about security on your credit card, please don’t hesitate to contact us.