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Order a replacement card
  1. Step 1: Before you start 20% complete
  2. Step 2: About you to do
  3. Step 3: Primary Card-Holder request to do
  4. Step 4: Review and confirm to do
Current step: Before you start

Before you start

Use this form to…

If you think that your card is lost or stolen then please contact us straight away. Virgin Money Credit Card holders can do this on 0800 011 3210. Virgin Atlantic Credit Card holders can do this on 0800 085 3210. We're here 24 hours a day, 7 days a week. Please do not fill out this form.

Meanwhile, if you think your card is lost or stolen and you are the primary card holder you can freeze your card if you have our mobile app.


To do this you will need

  1. The last four digits of the credit card you want to replace
    If you don't have your card number then you can find this on your statement.
  2. Personal details on the account (name, address, date of birth)
    Please make sure that you enter the details for the person who needs the replacement card.

We will always treat your data with respect - you can find out more details in our Privacy Policy.