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Questions and answers

Clydesdale Bank and Yorkshire Bank customers can find more information and apply on our dedicated switching pages:

Clydesdale Bank customersClydesdale Bank Customers Link opens in a new window
Yorkshire Bank customersYorkshire Bank Customers Link opens in a new window

Virgin Money customers should give us a call on 0800 028 2518.

To switch your deal while you're making interest-only payments, you'll either have to stop making interest-only payments when your new deal starts, or start your new deal when your 6-month Mortgage Charter support period ends.

This may mean you move on to our Standard Variable Rate (SVR) in the interim period, and pay a higher rate of interest.

If your Direct Debit is due within the next 10 days, we may collect your current mortgage payment. Your new payments will begin the following month.

If you're making interest-onlu payments for 6 months, what you pay can change if:

  • Your current mortgage deal comes to an end in that time.
  • You're on a variable mortgage rate and we make a change to that rate.

We'll let you know about any changes in advance.

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