In this section

Great features as standard with all our policies

Cover for the essentials

Medical and hospital

We pay for emergency medical treatment and ambulance costs as well as your journey home, if it's medically necessary.

Baggage and money

We pay if something is lost, damaged or stolen. And if your baggage is delayed while you're heading to your destination, we'll pay for essentials to tide you over.

Cancellation and delay

If you have to cancel your trip because of a delay, we'll pay for travel and accommodation you don't use and can't claim back directly.

View the full list of what we cover 

Choose from four levels of cover

  • Red: our lowest cost policy, with excess charges of £100 for each claim you make.
  • Silver: standard policy, with excess charges of £60 for each claim you make.
  • Gold: increased cover, with lower excess charges of £50 for each claim you make.
  • Black: our top-of-the-range policy, with no excess charges.
Included in this coverRedSilverGoldBlack
Medical Expenses  £10,000,000£12,500,000£15,000,000Unlimited
Hospital benefit  £1,000£1,000£1,500£2,000
Baggage  £1,250£1,500£2,000£2,500
Delayed baggage  £75£100£200£300
Personal money  £350£500£500£750
Cancellation  £2,000£3,000£5,000£7,500
Delayed departure  £200£300£400£500
Missed departure  £500£500£1,000£1,500
Trip cut short  £2,000£3,000£5,000£7,500
Excess  £100£60£50Nil

If you would like to talk to us, just give us a call.

0330 400 1250
We're here from 8am to 10pm Monday to Friday and 9am to 5.30pm at weekends.

Upgrade to annual multi-trip

The same great cover as single trip, but with these additional features:

  • Take unlimited trips during your 12-month policy period, lasting up to 31 days each for our Red cover, 45 days each for our Silver cover or 90 days each for our Gold or Black cover
    If you're over 65, your trip can last up to 31 days for all policies.
  • Free winter sports cover.
    You can travel up to 10 days with our Red cover, 17 days with our Silver cover and 24 days with our Gold and Black cover.

Get a quote for annual multi-trip Link opens in a new window 

Customise your policy with optional extras

Access free travel advice and support from our 24/7 Helpline

Travel Advice
  • Essential information about your destination.
  • Make an emergency claim while you're away.
  • Ask us to transfer cash for you in an emergency.
  • Ask us to contact a friend or relative on your behalf.

More about our helpline 

Just call us on +44 (0) 207 748 8908.
You can contact us 24 hours a day, 7 days a week.

Enjoy Virgin Group discounts

Making a claim

If you need to make a claim, don't worry — we'll deal with it quickly. There are just four steps involved:

  1. Email or call us to get things started.
  2. We'll reply and send your claim form to you.
  3. Complete the form and send it back to us with any documents we've asked for.
  4. We'll then process your claim.

Start the claim process 

If you would like to talk to us, just give us a call.

0330 400 1250
We're here from 8am to 10pm Monday to Friday and 9am to 5.30pm at weekends.
Virgin Money Travel Insurance is promoted by Virgin Money Personal Financial Service Ltd and is arranged and administered by Insure & Go Insurance Services Ltd. Virgin Money Personal Financial Service Ltd and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority. Insure & Go Insurance Services Ltd Registered Address: 10th Floor Maitland House, Warrior Square, Southend-on-Sea, Essex SS1 2JY. Registered in England and Wales (Company Number: 04056769).Travel insurance is underwritten by MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros, Sociedad Anonima, trading as MAPFRE Assistance, which is authorised by Dirección General de Seguros y Fondos de Pensiones and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of regulation by the Financial Conduct Authority and the Prudential Regulation Authority are available on request. MAPFRE UK Branch Registered Address: 5th Floor, Alpha House, 24a Lime Street, London EC3M 7HJ. Company Number: FC021974. Branch Number: BR008042. Terms and conditions apply. Virgin Money Personal Financial Service Ltd. Registered in England and Wales (Company No. 3072766). Registered Office - Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL. Lines are open 8am – 10pm Monday – Friday, 9am – 5.30pm weekends. Calls will be recorded. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.