In this section

Existing Travel Insurance Customers

You'll find all of the information you need to make a claim, renew your cover and contact our Travel Advice Helpline on this page.

Making a claim

If you need to make a claim, don't worry — we'll deal with it quickly. There are just four steps involved:

  1. Email or call us to get things started.
  2. We'll reply and send your claim form to you.
  3. Complete the form and send it back to us with any documents we've asked for.
  4. We'll then process your claim.

In an emergency, call us on +44 (0) 207 748 8908
You can contact us 24 hours a day, 7 days a week.

For general claims you can call us on +44 (0) 330 400 1265
We're here from 9am to 5pm, Monday to Friday.

Call or write to us

If you'd rather write to us, please download the most relevant form, complete it and post it to us.

 Download a claim form

Renewing your cover

If you have an annual policy we'll write to you three to four weeks before your renewal date with all the information you'll need to renew.

If your policy is renewed automatically

  • You'll get continuous cover.
  • Simply check the information and payment details on your renewal notice are correct.
  • If you need to make any changes or you want to cancel your policy, call us on 0330 400 1248.
Remember, if we're not able to process your payment, we can't start your new policy — so you won't be covered.

If your policy is not renewed automatically

  • We'll confirm this when we send your renewal quote.
  • You will need to call us to renew your policy.

Talk to us about renewing

0330 400 1248

We're here from 8am to 10pm Monday to Friday and 9am to 5.30pm at weekends.

Remember to let us know if you or anyone on the policy has any medical conditions, as this may affect any claims you make.
Travel Advice

Access free travel advice and support from our 24/7 Helpline

We think preparing for your trip should be simple and stress free, which is why as a Virgin Money Travel Insurance customer you have access to a travel advice line for support before you leave and while you're away.

Find out more about your destination and get all the essential information, like whether or not you need a visa or any vaccinations.

Call the Travel Advice Helpline

+44 (0) 207 748 8908

We're here 24 hours a day, 7 days a week.

Call charges and information

03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.