Welcome to insurance service
The place to find claims information and to find out about special offers and features for our insurance customers.

The place to find claims information and to find out about special offers and features for our insurance customers.

Haven’t got a Virgin ISA?
Make the most of your savings right now with a tax-friendly Virgin ISA – the easy way to save.
ISAs have got even better
This year your ISA allowance has increased to £10,200, and you don’t have to pay any tax on the returns you receive, or even mention them on your tax return.
And with a Virgin FTSE All-Share Tracker ISA you can take advantage of your new higher tax-efficient savings allowance while also tracking the overall growth of the stock market.
Want to top up your Virgin ISA?
If you have any spare cash to invest, it makes sense to use up your ISA allowance which lets you save tax-efficiently.
Log in to myvirginmoney.com or call us on 08456 10 20 30.
Please note: If you haven’t invested in your Virgin ISA since April 2009, please call us on 08456 10 20 30 to get your 2010/2011 ISA underway.
20% off our new Virgin Travel Insurance
Get these benefits with our great value, comprehensive travel insurance:
How do I get this offer?
Get a quote online and use the promotional code ‘20PERCENT’.
Or call us on 0844 888 3921 and quote ‘20PERCENT’.
Terms and conditionsTake out life insurance and get £70 to spend at M&S

At Virgin Money we can offer you life cover that gives you added peace of mind.
Cover starts from £5 a month and it’s flexible too. So as your life changes you can increase your cover to meet your needs. And you or your family will have the best possible support if you need to make a claim, including a named claims manager.
When you arrange life cover through Virgin Money, we’ll also email you a £70 Marks and Spencer e-giftcard.
How do I get this offer?
Simply apply online and quote 'VMONEY08' in the promotional code box.
Or call 0800 917 3269 and quote ‘VMONEY08’.
Your M&S e-giftcard will be emailed to you when your life insurance policy is up and running.
Terms and conditionsNew home insurance customers can get a three-storey deal on our combined home cover

15% off Virgin Buildings and Contents cover
Virgin Home Buildings and Contents Insurance can protect your four walls, fixtures and fittings, and your furniture from things like fire, flood and theft. Take them out together and we’ll take 15% off.
Plus an exclusive 20% off if you buy online
As a Virgin Money customer you can get another 20% off when you buy both Buildings and Contents cover together online and quote ‘MVMHOME20’.
Add more cover without adding to the cost
Finally, if you choose to add Buildings Accidental Damage Cover to your quote, we’ll throw that in for free.
If your insurance is not due for renewal yet, leave us some details and we’ll contact you nearer the time.
Terms and conditionsTreat yourself at Marks and Spencer

Take out Virgin Car Insurance today and we’ll send you £25 worth of M&S vouchers.
Great value car cover
With Virgin Car Insurance you can choose the level of cover to suit you, and add on optional extras like Legal Protection or Breakdown Cover from just £69.30 a year. Plus if you have 4 years or more No Claims Discount, you can choose to protect it. Here’s more about what we cover.
How do I get this offer?
Get a quote online and use the promotional code ‘MSVOUCHER’ or call 0800 051 1022 and quote ‘MSVOUCHER’. We’ll send you the vouchers when your policy is up and running.
If your insurance is not due for renewal yet, leave us some details and we’ll contact you nearer the time.
Terms and conditionsVirgin Car Insurance is promoted by Virgin Money Personal Financial Service Ltd and underwritten by UK Insurance Limited. Registered office: the Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England no. 1179980. UK Insurance Limited are authorised and regulated by the Financial Services Authority and are entered onto their register (www.fsa.gov.uk/register/), Register No. 202810. Virgin Car Insurance is not available in Northern Ireland.
An exclusive offer for Virgin Money customers.

Get 10% off when you take out Virgin Pet Insurance.
You can get cover for your vet's bills as well as access to four helplines including 'Pet Minder'. Here’s more about our cover.
How do I get this offer?
Call us on 0800 051 9003 and quote 'multi-product'.
Terms and conditionsVirgin Home Insurance, Virgin Car Insurance, and Virgin Pet Insurance are promoted by Virgin Money Personal Financial Service Limited and are underwritten by UK Insurance Limited, both of whom are authorised and regulated by the Financial Services Authority. Calls may be recorded. Virgin Car Insurance is not available in Northern Ireland. This offer cannot be used in conjunction with Virgin Tribe or Partner offers. Virgin Money can end, withdraw, extend or modify the offer at any time. Monthly payments are paid by Direct Debit. Applies for 1st year premium only.
Please note discounts are applied before your transaction fee when using the Virgin Prepaid MasterCard 'Pay as you go' tariff. This offer only applies to the Virgin Credit Card issued by MBNA in the UK and the Virgin Prepaid MasterCard® issued by PrePay Technologies Ltd, and does not apply to the Virgin Atlantic American Express® Credit Card from MBNA.
Extra Flying Club miles with your first card purchase...

Take out the Virgin Atlantic White American Express® Credit Card from MBNA and you’ll receive 5,000 bonus Flying Club miles when you make your first card purchase.*
If you’re not yet registered for Flying Club, join now (it’s free and only takes a few minutes) to make sure you receive all the miles you’re entitled to, and then apply for the Virgin Atlantic Credit Card.
17.9% APR typical rate (variable).
Join Virgin Atlantic’s Flying Club now.
How do I get this offer?
*Bonus miles will be credited to your Flying Club account after your first card purchase provided this is within 90 days of your account being opened. If you haven't provided MBNA with a valid Flying Club number at the point your statement is generated, Virgin Atlantic will not be able to allocate Flying Club miles to your account. Please allow 4 - 6 weeks for miles to be credited to your account.
Virgin Media - Exclusive savings

As a Virgin Money customer you receive a £20 credit for each Virgin Media cable service you take up to a maximum £60 saving.
What's the deal?
Create your own mix of TV, broadband and calls from only £23.50 a month with a Virgin Phone line for £11.99 a month. Receive a single £20 credit for each Virgin Media cable service taken, making £60 worth of savings. See full details of what’s included.
How do I get these offers?
Give Virgin Media a call on 0800 052 4029 (remember, you must be a new Virgin Media customer to get the offer). Quote your Virgin Money product / policy number and you'll get £20 credit applied for each Virgin Media cable service taken.
Terms and conditionsVirgin Media Cable Offer
Prices stated are for Direct Debit and e-bill only.
If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin phone line with these options is: Phone line and non-DD payment handling: £16.99; Phone line and paper bill: £13.24; Phone line, non-DD payment handling and paper bill: £18.24. Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25.
SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to new Virgin Media customers only (subject to status and credit checks).
Virgin Money Customer Offer: £20 credit per Media Cable service taken. Maximum discount of £60. Applicable to minimum tier - Phone size: M, TV size: M+ and Broadband size: L. You must be a new Virgin Media customer to get this offer. Offer ends 31 December 2010.
Bundle: Broadband size: L, TV size: L, Phone size: M for £23.50 with £11.99 phone line rental. You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of this package, standard prices apply.
TV: TV packs currently exclude some Teletext services. Some of our channels may vary depending on which area you live. Premium channels and package upgrades must be kept for at least 30 days. On demand movies are pay-per-title. Once purchased, all chargeable On Demand content must be viewed within 24 hours. TV Choice On Demand is included with TV size: XL or £7 a month with TV sizes M, M+ and L. Catch Up TV content is available for 7 days after broadcast. *Premium TV services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc.
Broadband: No charge for wireless router as long as your broadband tier remains at Size: L or higher. Downgrades within minimum contract period will incur a service charge for the wireless router (currently £40). Wireless enabled equipment required. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Both cable and ADSL broadband are affected by user volume. Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure consistent user experience. Speeds referred to are download speeds. Security features not available to Mac users. Free broadband technical support from a Virgin phone (by calling 150).
V Stuff: Back-up software is now Mac-compatible. Free prints available for 12 months following activation of V Stuff. P+P for first 3 orders free of charge. Free monthly print allowance cannot be carried over into next month.
Phone: Number transfer subject to availability. Zero-rated tariff applies to the first hour of direct dialled local and national geographic voice calls only (numbers beginning 01,02 or 03) starting within the weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts
General: Not to be used in conjunction with any other offer. Installation charges apply (from £35). Payment may be required in advance. All prices include VAT. Calls may be monitored. Information correct at 04/10. Further Legal Stuff applies. Go to www.virginmedia.com for details. Virgin Media Limited is registered in England (company number 2591237). Registered office address: 160 Great Portland Street, London W1W 5QA. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.
LOVEFiLM - 30 Day Free Trial

Plus 2 Free Cinema Tickets
Sign up to 30 days free rentals and if you don’t want to join, just cancel and return your rentals before the end of the trial.
You can also claim 2 free cinema tickets to see whatever you want.

How do I get this offer?
Visit LOVEFiLM, enter ‘VMYCN3’ into the promotion code box on the home page and follow the steps.
Your 2 free Cinema Tickets will be sent to you once you’ve added 10 titles to your LOVEFiLM list and been sent your first free rental.
Terms and conditions30% off Virgin Books

Save 30% across Virgin Books' whole range online. Choose from a wide range of quality, accessible and entertaining non-fiction from autobiographies and popular science to humour and cookery.
How do I get this offer?
Visit the Virgin Books website and take your pick from their great catalogue of titles.
Enter the code 'VIRGINMONEY5' when prompted during the checkout process.
Terms and conditionsVirgin Holidays - 7.5% off

7.5% off any holiday in the Virgin Holidays brochure. City breaks, luxurious beach holidays, skiing or snowboarding - whatever takes your fancy. Plus if you pay your deposit and full balance with your Virgin Credit Card they'll knock a further 2.5% off the total amount.
How do I get this offer?
Give Virgin Holidays a call on 0844 557 3949 and quote 'Virgin Insurance'.
Request a brochure and view holidays here.
Relax and start packing!
Terms and conditionsWe will monitor or record some calls. For calls from a BT landline there is a maximum charge of 4.9p per minute. Call charges from other networks may vary.
Up to 13% off pre-booked airport parking

BCP offer fully secured airport parking for all major UK airports. You can also arrange a personal chauffeur to park your car for you with the meet and greet service.
How do I get this offer?
Simply book online using the links below.
Terms and conditionsFor calls from a BT landline there is a maximum charge of 8.8p per minute. Call charges from other networks may vary.
10% off cottages4you

cottages4you offer thousands of holiday properties throughout the UK and Europe. Whether you want a cosy cottage, French gite or mediterranean villa, there are plenty of places to choose from and relax in.
How do I get this offer?
Visit their site, choose your property and check availability.
Alternatively call 0845 268 1701 and quote ‘MEMB10’ to get your discount.
Terms and conditions10% off holiday autos

As a Virgin Money customer you can enjoy a 10% discount on car hire from holiday autos. With over 4,000 locations across the world, holiday autos offer a simple way to sort out your holiday car hire.
How do I get this offer?
Give holiday autos a call on 0871 472 5172 (7am - 10pm daily) and quote 'xvirginmoney'.
Or book your car online here.
Terms and conditionsVirgin Media - Exclusive savings

As a Virgin Money customer you receive a £20 credit for each Virgin Media cable service you take up to a maximum £60 saving.
What's the deal?
Create your own mix of TV, broadband and calls from only £23.50 a month with a Virgin Phone line for £11.99 a month. Receive a single £20 credit for each Virgin Media cable service taken, making £60 worth of savings. See full details of what’s included.
How do I get these offers?
Give Virgin Media a call on 0800 052 4029 (remember, you must be a new Virgin Media customer to get the offer). Quote your Virgin Money product / policy number and you'll get £20 credit applied for each Virgin Media cable service taken.
Terms and conditionsVirgin Media Cable Offer
Prices stated are for Direct Debit and e-bill only.
If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin phone line with these options is: Phone line and non-DD payment handling: £16.99; Phone line and paper bill: £13.24; Phone line, non-DD payment handling and paper bill: £18.24. Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25.
SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to new Virgin Media customers only (subject to status and credit checks).
Virgin Money Customer Offer: £20 credit per Media Cable service taken. Maximum discount of £60. Applicable to minimum tier - Phone size: M, TV size: M+ and Broadband size: L. You must be a new Virgin Media customer to get this offer. Offer ends 31 December 2010.
Bundle: Broadband size: L, TV size: L, Phone size: M for £23.50 with £11.99 phone line rental. You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of this package, standard prices apply.
TV: TV packs currently exclude some Teletext services. Some of our channels may vary depending on which area you live. Premium channels and package upgrades must be kept for at least 30 days. On demand movies are pay-per-title. Once purchased, all chargeable On Demand content must be viewed within 24 hours. TV Choice On Demand is included with TV size: XL or £7 a month with TV sizes M, M+ and L. Catch Up TV content is available for 7 days after broadcast. *Premium TV services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc.
Broadband: No charge for wireless router as long as your broadband tier remains at Size: L or higher. Downgrades within minimum contract period will incur a service charge for the wireless router (currently £40). Wireless enabled equipment required. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Both cable and ADSL broadband are affected by user volume. Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure consistent user experience. Speeds referred to are download speeds. Security features not available to Mac users. Free broadband technical support from a Virgin phone (by calling 150).
V Stuff: Back-up software is now Mac-compatible. Free prints available for 12 months following activation of V Stuff. P+P for first 3 orders free of charge. Free monthly print allowance cannot be carried over into next month.
Phone: Number transfer subject to availability. Zero-rated tariff applies to the first hour of direct dialled local and national geographic voice calls only (numbers beginning 01,02 or 03) starting within the weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts
General: Not to be used in conjunction with any other offer. Installation charges apply (from £35). Payment may be required in advance. All prices include VAT. Calls may be monitored. Information correct at 04/10. Further Legal Stuff applies. Go to www.virginmedia.com for details. Virgin Media Limited is registered in England (company number 2591237). Registered office address: 160 Great Portland Street, London W1W 5QA. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.
Virgin Media - Exclusive savings

Virgin Media are the first people to bring you digital TV, broadband, phone and mobile – all from one place.
What’s the deal?
Get 10% off any Pay As You Go phone from Virgin Media.
How do I get this offer?
You’ll need to visit a Virgin Media store to get this offer. You can view available handsets online here.
Pick up any Pay As You Go phone and joining pack.
Ask for your 10% discount when you pay quoting your Virgin Money product / policy number.
Terms and conditionsVirgin Media Pay as You Go Offer
10% off Virgin Wines

10% off Virgin Wines’ range - plus selected offers for Virgin Money customers.
£60 off a case of Discovery Club wines
£60 off a case of 15 bottles taking it to just £2.99 a bottle and letting you into the world of the Discovery Club.
Chose from a case of clean and crisp whites, easy drinking reds or both. Perfect for the winter nights.
How do I get this offer?
Please choose the relevant link below. You must use these links to qualify for the discounts.
10% off terms and conditionsVirgin Digital Help

Offering 24/7 support, Virgin Digital Help can fix those frustrations with your gadgets and software including laptops, PC's, games consoles, cameras and more.
What's the deal?
1st month free - £2.99 Digital Helper
This downloadable toolkit helps diagnose and fix common computer problems, includes automated tools including Health Check and Browser Booster and gives you access to real-time help from tech experts via Live Chat.
1st month free - £4.99 Phone Support
For an extra £2 a month you get Digital Helper plus 24/7 phone support – experts ready to solve your computer problems quickly and conveniently.
Plus, add AVG Internet Security 9.0 (normally £34.99) to either of these offers for just £2 a month.
How do I get this offer?
Visit Virgin Digital Help, choose the deal that’s right for you and then enter the promotion code on the check out page to claim your first month for free.
To claim your first month free use the codes below when you check out:
For Virgin Digital Help's full terms and conditions, please go to virgindigitalhelp.co.uk.


10% off VIE at home
Save money on Cosmetics, Jewellery and Homeware by shopping online. Perfect for gifts but even better for treating yourself.
How do I get this offer?
Go to their site and take your pick from Cosmetics, Jewellery and Homeware.
Enter coupon code ‘VMoney’ when you checkout.
Terms and conditions10% off at VIE at home
The following terms and conditions apply to the exclusive Virgin Money offer of 10% off online purchases.


Up to 20% off Virgin Experience Days
Discounts on Virgin Experience Days including high-speed driving, flying lessons, bungee jumping, spa days and lots more.
How do I get this offer?
Visit their site or call 0845 330 5115 and quote ‘VIRGIN MONEY’.
Choose your experience from the discounted range (full list available online).
Terms and conditionsFor calls from a BT landline there is a maximum charge of 3.9p per minute. Call charges from other networks may vary.
Virgin Money customer offers at Nationwide Autocentre

Our customers can get half price MOTs, money off servicing and free safety checks at Nationwide Autocentre.
How do I get this offer?
Download a voucher, tick the offer(s) you want to take up, then take the voucher to your nearest Nationwide Autocentre.
Terms and conditions

10% off VIE at home
Save money on Cosmetics, Jewellery and Homeware by shopping online. Perfect for gifts but even better for treating yourself.
How do I get this offer?
Go to their site and take your pick from Cosmetics, Jewellery and Homeware.
Enter coupon code ‘VMoney’ when you checkout.
Terms and conditions10% off at VIE at home
The following terms and conditions apply to the exclusive Virgin Money offer of 10% off online purchases.


Up to 20% off Virgin Experience Days
Discounts on Virgin Experience Days including high-speed driving, flying lessons, bungee jumping, spa days and lots more.
How do I get this offer?
Visit their site or call 0845 330 5115 and quote ‘VIRGIN MONEY’.
Choose your experience from the discounted range (full list available online).
Terms and conditionsFor calls from a BT landline there is a maximum charge of 3.9p per minute. Call charges from other networks may vary.
50% off Virgin Balloon Flights

A voyage with Virgin Balloon Flights is the experience of a lifetime as you glide through the sky and watch the world turn beneath you.
Virgin Money customers can get a Virgin Balloon Flights’ Adventure Package for half the normal price - just £147.50 per person! (total RRP £299pp). Here's what to expect.
How do I get this offer?
Give Virgin Balloon Flights a call on 0871 663 0016 or visit www.virginballoonflights.co.uk and quote 'Virgin Money'.
Terms and conditionsHalf price offer relates to a Virgin Balloon Flights Adventure Pack (total RRP £299). Offer price is £147.50 for one person including VAT and postage and packing. Ticket is valid for 12 months from start date which you can specify at time of purchase. This offer cannot be used in conjunction with any other offer or promotion. Children aged 7 to 16 must be accompanied by a responsible adult. Passengers must be at least 4'6" in height. Virgin Balloon Flights is unable to fly passengers who are pregnant or who have recently undergone major surgery. This offer is subject to availability and can be withdrawn at any time.
Each Virgin Balloon Flights Adventure Package includes Weather Insurance which entitles the purchaser to a refund in the event that five flights are cancelled due to the weather, less a £10 administration fee. All Adventure Package merchandise must be returned in an unused condition at the purchaser’s cost. A charge of 50% of the cost of the merchandise RRP will be payable by credit or debit card on those items not sent back before a refund will be issued.
Standard Virgin Balloon’s terms and conditions apply (see www.virginballoonflights.co.uk).
We will monitor or record some calls. For calls from a BT landline there is a maximum charge of 7.9p per minute. Call charges from other networks may vary.
You must be a Virgin Money product holder to be eligible for this offer.
Please note discounts are applied before your transaction fee when using the Virgin Prepaid MasterCard 'Pay as you go' tariff.


Up to 20% off Virgin Experience Days
Discounts on Virgin Experience Days including high-speed driving, flying lessons, bungee jumping, spa days and lots more.
How do I get this offer?
Visit their site or call 0845 330 5115 and quote ‘VIRGIN MONEY’.
Choose your experience from the discounted range (full list available online).
Terms and conditionsFor calls from a BT landline there is a maximum charge of 3.9p per minute. Call charges from other networks may vary.
